Resource & Capacity Planning Lead (Financial Services)

Square 4 Partners; Newcastle upon Tyne; On-site; GBP 50,000 - 70,000; Full time

Job summary

Square 4 Partners is recruiting a Resource Planning and Capacity Manager for a leading Financial Services Firm in the UK. The role involves building out the framework for future capacity and resource planning, and establishing forecasts to manage capacity, demand and resource requirements across operations.

The ideal candidate will have experience establishing or improving resource planning capabilities and a proactive approach to developing practical models, reporting and planning disciplines

Qualifications

• Establishing or improving resource planning capabilities.
• Strong forecasting, capacity planning and workforce management experience across both contact centre and back-office operations.
• Pro-active and committed to developing practical capacity models, reporting and planning disciplines.

Responsibilities

• Build the framework for the firm's future capacity and resource planning function.
• Establish planning forecasts and manage capacity, demand and resource requirements across operational areas.

Skills

Forecasting

Capacity planning

Workforce management

Resource planning

Job description

Square 4 Partners is recruiting a Resource Planning and Capacity Manager for a leading Financial Services Firm in the UK. The role involves building out the framework for future capacity and resource planning, and establishing forecasts to manage capacity, demand and resource requirements across operations.

The ideal candidate will have experience establishing or improving resource planning capabilities and a proactive approach to developing practical models, reporting and planning disciplines