Resort General Manager

Butlins; Skegness; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading leisure operator in Skegness seeks a General Manager to oversee their guest-focused operations. The ideal candidate will have substantial experience in a similar operational role, solid leadership skills, and a commitment to driving guest satisfaction and operational excellence. Key responsibilities include managing multiple departments and promoting continuous improvement. This is a significant opportunity to make a difference within a large-scale hospitality setting.

Qualifications

• Substantial experience in a similar operational role.
• Strong leadership skills and the ability to influence teams.
• Solid experience in strategic planning, budgets, and payroll.

Responsibilities

• Run a large-scale, guest-focused operation successfully.
• Promote high operational standards and drive guest satisfaction.
• Manage Senior Managers and their teams across various departments.

Skills

Leadership skills

Strategic planning

Budget management

Operational oversight

Guest prioritization

Job description

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About the Role

We are looking for a passionate General Manager to join our Skegness Team. This is a fantastic opportunity for someone with the experience and drive to successfully run a large-scale, guest-focused operation.

Reporting to the Resort Director, you will work with Senior Leaders from across the resort to promote the highest operational standards, exceeding guest expectations, and driving great NPS scores and rebooks.

You will have direct responsibility for Senior Managers and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety, and Resort Safety departments.

You will be a role model for our culture, ensuring that the team across the resort live our values and are engaged with our business objectives through effective objective setting, coaching, and PDPs.

Working with your team, you will focus on our objectives, creating robust action plans to work towards our EBITDA targets, improve NPS, reduce problem scores, improve retention, reduce labor turnover, and manage payroll budgets.

You should always have an eye for continuous improvement, ensuring we are always doing our best to enhance our operation and guest experience.

About You

We seek an individual with substantial experience in a similar operational role. This could be an existing General Manager seeking a new challenge or a Senior Manager or Area Manager with broad hospitality/leisure industry experience looking for the next step.

Our resorts are large operations with around team and guests at any time, so experience in large-scale operations is essential.

You should have strong leadership skills, with the ability to influence your team and their wider teams to work cohesively towards shared objectives, always prioritizing our guests.

Solid experience in strategic planning, budgets, payroll, and NPS is required, as these are key focus areas for our leadership teams.

You should also have strong compliance and process management experience.

This role is broad and varied, so enjoy being hands-on and seeking support from specialists when needed to build your knowledge and support decision-making.

As with all roles at Butlin’s, while your experience is important, your mindset, approach, and desire to make a difference to our team and guests are equally valued.