Resolution Support Technician

Anglian Water Services; Peterborough; On-site; GBP 38,000; Full time

Job summary

An established industry player is seeking a Resolution Support Technician to join their Asset Performance team. This exciting role involves supporting investigations into chronic flooding and high-profile complaints, requiring adaptability and a focus on continuous improvement. You will engage with various stakeholders, utilize tools like Infonet and Wincan for sewer coding, and ensure effective operations within the Water Recycling Network. With a strong emphasis on health and safety, this position offers a rewarding environment where your contributions will significantly impact the community. Join a team that values inclusion and recognizes the importance of every individual.

Benefits

Personal Private Health Care

25 Days Annual Leave

Business Use of Company Van

Competitive Pension Scheme

Bonus Scheme

Flexible Benefits

Flexible Working Culture

Life Assurance

Personal Accident Cover

Paid Time Off for Illness

Qualifications

• Proven knowledge of sewerage systems and regulations is essential.
• Great customer service skills and ability to interpret data efficiently.

Responsibilities

• Create shape files for sewer coding using Infonet and Wincan.
• Provide technical support and promote improvements in operations.

Skills

Customer Service Skills

Data Interpretation

Collaboration

Health and Safety Awareness

Education

Knowledge of Sewerage Systems and Regulations

Tools

Infonet

Wincan

Job description

Circa £ 37,683 – depending on skills and experience
Permanent, 37 hours, Full Time

Location: Peterborough, Cambridge, Grantham, Huntingdon

See the possibilities. Realise your potential.

We have an exciting opportunity to join our Asset Performance team as a Resolution Support Technician, supporting our asset performance technicians undertaking chronic flooding pollution and high-profile complaint investigations. This role will require flexibility to adapt to changing business needs and driving continuous improvement.

Your duties will include:

1. Use of Infonet and Wincan to create shape files for sewer coding based on data from risk tool and identified areas of concern.
2. Provide prompt technical support, expertise and advice for relevant internal and external stakeholders & customers.
3. Identify and promote improvements to facilitate effective and efficient operation of the Water Recycling Network.
4. Work closely with relevant teams to deliver efficient solutions to customer and operational issues.
5. Coach and support in the performance management of field resources.
6. Liaison with all other departments as required to deliver the performance commitments and outputs identified to resolve and/or mitigate.
7. Engagement with local network teams on data and results sharing.
8. Strong engagement with SMART networks to build monitoring system.

What does it take to be a Resolution Support Technician?

1. Proven knowledge and understanding of sewerage systems and regulations.
2. Great customer service skills.
3. Ability to interpret and act upon data in an efficient way.
4. Collaboration with stakeholders.
5. Strong health and safety awareness within an operational environment.
6. Full UK Driving Licence is essential.
7. Able to work within a confined space, and at height without restrictions. Due to harness weight limits, your maximum weight cannot be in excess of 113 kilograms. You will be expected to complete relevant occupational health checks.

Benefits aligned to this role:

Our people are important to us, and we want to make sure that we reward and recognise all the great work that they do.

Your benefits will include:

1. Personal private health care.
2. 25 days annual leave – rising with length of service.
3. Business use of company van plus access to tools and all uniform and PPE.
4. Competitive pension scheme – Anglian Water double-matches your contributions up to 6% (18% total).
5. Bonus scheme.
6. Flexible benefits to support your wellbeing and lifestyle.
7. A flexible working culture.
8. Life Assurance at eight times your salary.
9. Personal Accident cover – up to 5x your salary.
10. Lots of great discounts.
11. Paid time off when you’re physically and mentally unwell.
12. An excellent Family Leave package – to help you support your family.

Inclusion at Anglian Water:

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 24/04

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