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Resolution Specialist

Heidelberg Materials AG

Leicester

On-site

GBP 25,000 - 35,000

Full time

4 days ago
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Job summary

Heidelberg Materials AG is seeking a Sales Administration Specialist in Syston, Leicestershire. The role involves managing sales processes, ensuring excellent customer service, and handling administrative tasks related to invoicing and reporting. The ideal candidate must possess SAP knowledge and a good educational background, along with strong interpersonal skills. Comprehensive compensation packages and family-friendly policies are offered.

Benefits

Bonus incentives
Generous Pension Schemes
27 days holiday (excluding bank holidays)
Flexible working
Employee Assistance Programme (EAP)
Cycle to Work scheme
Discounted Private Medical cover

Qualifications

  • Strong customer service skills with proactive administration experience.
  • Good educational background including GCSEs in English and Maths.
  • Working knowledge of SAP and Microsoft software.

Responsibilities

  • Manage sales administration processes and provide excellent customer experience.
  • Accurately process admin tasks including invoicing and dispute resolution.
  • Liaise with internal teams to ensure efficient completion of tasks.

Skills

Customer service
Administration
SAP knowledge

Education

Good level of education including English and Maths (GCSE's)

Tools

Microsoft software packages

Job description

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Proactively manage the sales administration processes relating to the aggregate and asphalt commercial functions, whilst providing significant focus on delivering an excellent customer experience and maintaining our agreed service level.

Key accountability

To provide an excellent, seamless customer experience and take ownership of all presented situations

Accurately process all admin within given deadlines, primarily including but not limited to invoice disputes, miscellaneous service charges, sundry invoices, reducing un-invoiced through PDI processing, root cause analysis, sales reporting, manual documents, NCR / complaint system and any other associated admin processes as required.

Liaison with external commercial and operational teams.

Prevention and resolution of invoice queries including route cause analysis.

Acquire and apply market, product and customer knowledge to the day to day operation of the customer service centre.

Efficiently handle customer written and verbal enquiries in a timely manner.

Liaise with orders, distribution, operational and UKBSC staff to ensure the most efficient and effective completion of administration tasks, within given timeframes.

Ensure timely production of relevant reports as required by internal and external commercial teams including management.

Ensure accurate, current prices are applied to all disputed quotes after resolution

Develop knowledge of all roles within the team and provide cover when required

Develop product and process knowledge for all Heidelberg products

Develop good geographical knowledge of Heidelberg operational sites

Link with area teams and relevant internal and external departments to ensure a high level of customer service is maintained, including working within other areas should the need arise.

Maintain excellent working relationships with designated customer base.

Adherence to all other appropriate policies including IMS, HR, Heidelberg Code of Conduct and the Competition Act.

Education/Qualification

Good level of education including English and Maths. (GCSE's)

Working understanding of standard Microsoft software packages

What's on Offer:

Location: Syston - Leicestershire

Working Hours: Monday to Friday

Experience: Must have SAP knowledge

What's on Offer


* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover

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