Resolution Officer - Self-Employed

Marston Holdings Limited; Witham; On-site; GBP 24,000 - 28,000; Full time

Job summary

Engage Services, part of the Marston Holdings Limited group, is recruiting for a Warrant Field Agent in a self-employed, flexible role across the UK. The position offers a guaranteed daily rate of £130–£150 and the opportunity to plan your schedule with on-site teams, delivering warrants at both residential and commercial properties.

The role requires driving capability, independent work, and compliance with regulatory requirements, with training and career progression available within the group.

Qualifications

• Minimum 1 year of experience as a Warrant Field Agent or in a related field-based role.

Responsibilities

• Execute court warrants at residential and commercial properties across the UK.
• Recover utility arrears and carry out meter disconnections or exchanges.
• Plan, organise, and lead on-site teams including locksmiths, engineers, and dog handlers.
• Manage workloads with up to four weeks visibility of scheduled work.
• Provide guidance and mentorship to team members.
• Ensure compliance with legislation, FCA rules, and data protection requirements.
• Prepare accurate reports and documentation relating to operations and performance.
• Collaborate with internal teams and clients to achieve operational objectives.

Skills

Driving licence

Self-employed

Leadership

Job description

Warrant Officer – Self-Employed

Self-Employed | Part-Time / Full-Time

Guaranteed Daily Rate: £130–£150 per day (dependent on skills and experience)

About the Role

As a Warrant Field Agent, you will be responsible for executing court warrants at residential and commercial properties across the UK. This is a pioneering self-employed role offering flexibility, guaranteed daily rates, and clear visibility of upcoming work.

You will operate independently while leading on-site teams and ensuring all activities are carried out safely, professionally, and in full compliance with regulatory requirements.

Must have a minimum of 1 year's previous experience as a Warrant Field Agent or in a related industry (e.g. Police, Armed Forces, Prison Service, Enforcement, Security, or similar operational field-based roles).

Key Responsibilities

• Execute court warrants at residential and commercial properties
• Recover utility arrears and carry out meter disconnections or exchanges
• Plan, organise, and lead on‑site teams, including locksmiths, engineers, and dog handlers
• Manage workloads with up to four weeks' visibility of scheduled work
• Provide guidance and mentorship to team members
• Ensure full compliance with all relevant legislation, FCA rules, data protection requirements, and company policies
• Conduct operational assessments and evaluations to improve effectiveness
• Prepare accurate reports and documentation relating to operations and performanceIdentify, manage, and resolve disputes in line with agreed procedures
• Collaborate with internal teams and clients to achieve operational objectives

Working Pattern & Benefits

• Work as many days as you choose (minimum of 2 weekdays per week)
• 8-hour working day
• Monday to Friday and/or Saturdays (subject to client operating hours)
• Guaranteed daily rate
• UK-wide opportunities with work allocated to pre‑agreed postcode areas
• Full training and continuous support provided
• Opportunities for career progression and access to different roles within the business

Requirements

• Must have a minimum of 1 year's previous experience as a Warrant Field Agent or in a related industry (e.g. Police, Armed Forces, Prison Service, Enforcement, Security, or similar operational field-based roles).
• Full UK driving licence
• Access to your own vehicle with business insurance
• ULEZ‑compliant vehicle (if working within the London ULEZ zone)
• Clean DBS check
• Healthy credit history

CCJs may be considered where satisfactory repayment arrangements are in place

• Strong organisational, leadership, negotiation, and problem-solving skills

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We provide full training that develops valuable, transferable skills and helps unlock your full potential.