Resolution Officer - Self-Employed

Marston Holdings Limited; Lancaster; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working hours

Full training

UK-wide opportunities

Guaranteed daily rate

Job summary

Engage Services, part of the Marston Holdings Limited group, seeks self-employed Resolution Field Agents to visit properties across the UK. You will work on resolving customer accounts, reconnecting services, and assisting customers facing financial difficulties. Training and ongoing support are provided.

The role offers flexible hours (minimum 2 weekdays), a guaranteed daily rate (£130-£150), and opportunities to progress within the business, with work allocated across pre-agreed postcode areas.

Qualifications

• Full UK driving licence required.
• Access to own vehicle with business insurance.
• Ability to work independently following company policies and objectives.
• Open to coaching and feedback to improve performance.

Responsibilities

• Visit commercial and residential properties to resolve utility accounts.
• Reconnect services and support customers facing financial difficulty.
• Introduce customers to available support services and facilitate reconnection where appropriate.
• Accurately collect utility meter readings.

Skills

Driving

Communication skills

Negotiation

Case management

Independent work

Organisation

Dispute resolution

Coaching & feedback

Education

DBS check clearance

Job description

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130-£150 (depending on skills and experience)

What Is a Resolution Field Agent?

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130-£150 (depending on skills and experience)

What Is a Resolution Field Agent?

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities - Discussing and resolving utility accounts
• Communication & Reconnection - Reconnecting customers with our clients and their services
• Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads - Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working - minimum 2 Weekdays per week, 8 hours per day
• Flexible start times
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.

INDEH