Resilience and Continuity Manager

Chetwood Bank; Wrexham; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Resilience and Continuity Manager to lead the development of a robust Operational Resilience strategy. This pivotal role involves ensuring compliance with regulatory obligations while fostering a resilience-first culture across the organization. You'll collaborate with key stakeholders to design and implement effective business continuity and disaster recovery plans, safeguarding critical functions against potential disruptions. If you have a passion for enhancing operational resilience and thrive in a dynamic environment, this opportunity could be the perfect fit for you.

Benefits

25 days holiday plus birthday off

Pension contribution with Royal London

Life Assurance

Private medical, dental and optical health insurance

Hybrid working option

Free breakfast available

Qualifications

• Expert knowledge of FCA and PRA requirements.
• Proven leadership in developing resilience frameworks.
• Strong understanding of third-party risk management.

Responsibilities

• Define and enhance the Bank's Operational Resilience Framework.
• Oversee business impact assessments and continuity planning.
• Establish crisis response protocols for severe disruptions.

Skills

Operational Resilience regulations

Leadership in Operational Resilience

Business Continuity Management

Disaster Recovery frameworks

Third-party risk management

Crisis and incident management

Analytical skills

Stakeholder management

Training program development

Education

Professional certification in Business Continuity Management

Job description

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About Chetwood Bank:

We’ve been challenging the way financial services firms should operate ever since our launch back in 2016. From day one, we’ve been focused on helping customers underserved by the mainstream banks, creating highly targeted products to meet their specific needs. Today, we focus on mortgage and savings products. We understand real people and their real lives, and our simple, clear approach is designed to help customers make sense of their money. We work hard to make sure customers get the quick and helpful support they need in the moments that matter, when they matter. We’re a secure, stable, and well-funded bank backed by a large investor. We generate funding using retail deposits through our savings brand, SmartSave.

Role Purpose:

As a senior lead, Manager, Resilience and Continuity will be responsible for shaping, executing, and continuously enhancing the Bank's Operational Resilience strategy and framework. This role ensures alignment with SMF24, Board expectations, and regulatory obligations, reinforcing the Bank's ability to withstand and recover from operational disruptions. Working closely with key stakeholders across the business, the role will drive the development of robust Disaster Recovery and Business Continuity strategies, ensuring that Chetwood can identify, prevent, respond to, and recover from severe yet plausible disruption scenarios. Through proactive management, this position will embed a resilience-first culture, safeguarding critical business functions and maintaining regulatory compliance.

Key Responsibilities:

Operational Resilience

• Leadership – Define, implement, and enhance the Bank's Operational Resilience Framework, ensuring alignment with SMF24, Board expectations, and regulatory obligations.
• Impact Tolerance & Business Service Mapping – Identify and assess important business services, establish impact tolerances, and ensure senior stakeholder alignment.
• Resilience Risk Oversight – Monitor potential impact tolerance breaches, oversee major incident management, and track resilience vulnerabilities and threats.
• Governance & Reporting – Lead self-assessments, benchmarking, and regulatory engagement, presenting resilience insights at Board and governance forums.
• Communications & Awareness – Develop and implement a communications strategy to ensure internal teams, leadership, and external stakeholders understand and engage with resilience initiatives.

Business Continuity

• Leadership – Define and implement the Bank's Business Continuity Management System (BCMS) Framework, ensuring alignment with ISO 22301 and the Business Continuity Institute (BCI) Good Practice Guidelines.
• Continuity Planning & Assessments – Oversee business impact assessments, ensure interdependency mapping (people, process, technology, suppliers, data, premises), and develop continuity plans.
• Scenario Testing & Training – Design and execute business continuity scenario tests, including war games, tabletop exercises, and live simulations, while driving awareness programs.

Disaster Recovery

• Disaster Recovery Strategy – Lead and refine disaster recovery planning and execution, ensuring resilience across critical business functions and technology infrastructure.
• Third-Party & Exit Risk Management – Collaborate with key stakeholders and third-party owners to oversee exit strategies and resilience testing, ensuring protection against supplier-related disruptions.
• Crisis & Incident Management – Establish and execute crisis response protocols, ensuring the firm can effectively recover from severe disruptions.

Skills & Experience:

• Expert knowledge of Operational Resilience regulations, including FCA and PRA requirements, ensuring compliance and best practices.
• Proven leadership in developing, managing, and enhancing Operational Resilience, Business Continuity, and Disaster Recovery frameworks within financial services, preferably in a fintech or digital banking environment.
• Strong understanding in third-party risk management, including due diligence, resilience assessments, and exit planning.
• Track record of designing, implementing, and testing comprehensive resilience strategies, business continuity plans, and disaster recovery frameworks.
• Advanced analytical and problem-solving skills to identify vulnerabilities, assess risks, and implement effective mitigation strategies.
• Exceptional communication and stakeholder management skills to influence and collaborate with senior leaders, regulators, and external partners.
• Experience in crisis and incident management, including leading response efforts and scenario testing exercises (e.g., war games, tabletop simulations).
• Ability to develop and deliver training programs, fostering a resilience-first culture across the business.
• Professional certification in Business Continuity Management (e.g., CBCI, MBCI) or related discipline is advantageous.
• 25 days holiday PLUS your BIRTHDAY off
• Pension contribution with Royal London
• Life Assurance
• Private medical, dental and optical health insurance with Axa
• Hybrid working – Fleet or Central London
• Free breakfast available

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies. Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies.

*Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Banking

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