Residential Services Officer

Hampshire County Council; Kent; On-site; GBP 13,000 - 15,000; Part time

Job summary

Join a leading local council as a Residential Services Officer where you'll provide vital support to adults with learning disabilities. You'll work in a supportive environment, ensuring each individual's needs are met with compassion and professionalism. Your role will involve delivering personalized care and engaging clients in meaningful activities, all while collaborating with a dedicated team to enhance their quality of life.

Benefits

Comprehensive induction programme

Commitment to personal development

Access to Employee Assistance Programme

Generous annual leave entitlement

Occupational sick pay

Qualifications

• Experience with clients to promote independence.
• Demonstrated core values of patience, empathy, and compassion.
• Strong collaborative skills and teamwork.

Responsibilities

• Deliver exceptional physical and emotional care to service users.
• Collaborate with families to carry out personalized care plans.
• Maintain communication and records to ensure quality care.

Skills

Patience

Empathy

Collaboration

Communication

IT Skills

Job description

Residential Services Officer

Job Details:

Job Reference:HCC620319

Salary Range:£26,918 - £29,616 pro-rata, per annum (actual salary £13,458 - £14,808 per annum)

Work Location:Upton Grey Close, Winchester

Hours per week:18.5

Contract Type:Permanent

Closing Date:16 June 2025

The Role:

We’re privileged to work with some amazing people here atUpton Grey Close, our residential service for adults with learning disabilities and additional needs.

As aResidential Services Support Officer, you’ll provide personalised support, helping individuals take part in a variety of meaningful activities during their stay. We aim to make our short stay breaks feel like a holiday, offering fulfilling experiences both in the community and within our safe, comfortable environment. Our service is based in a spacious, modern building and you'll receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team.

What you’ll do:

• Deliver Exceptional Care:Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs.
• Collaborate and Innovate:Work with families, carers, colleagues and other professionals to create and carry out personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
• Communicate and Document:As shift leader, you’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.

What we’re looking for:

• An understanding of the needs of the client group and have experience working with them to achieve independence.
• Able to demonstrate the core values of patience, empathy and compassion.
• A team player with strong collaborative skills.
• Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues.
• Sound IT skills and able to accurately record information.

Take a look at ourResidential Services OfficerCandidate Packfor more information about the role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

• Comprehensive induction programme with all necessary training.
• Great satisfaction from supporting people to get the most out of their stay.
• Commitment to personal development, including support for QCF training.
• Preparation for future senior-level opportunities.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more informationhere.

As this is a 24/7 service, you’ll be required to work a 4-week flexible shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistant.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Values Based Recruitment

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Find out more aboutWorking with usin Adults’ Health and Care, including our benefits and the recruitment process.

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please [e-mail]

For an informal chat about the role, please contact Kerry-Anne Langfield, Registered Manager [e-mail]