Residential Services Manager

University of St Andrews; ST Andrews; On-site; GBP 38,000 - 46,000; Full time

Job summary

The University of St Andrews is seeking a dynamic manager to lead its Residences teams, ensuring effective operations and excellent service delivery. This role requires strong management skills, operational oversight for multiple residences, and the ability to collaborate with various service providers. A commitment to diversity and inclusion is essential within the university environment, promoting a fair culture for all staff.

Benefits

34 days annual leave plus public holidays

Financial relocation contribution

USS Pension Scheme with employer contributions

Hybrid working environment

Staff discount scheme

Free staff parking and subsidised travel

Subsidised sports membership

Access to training and development opportunities

Range of wellbeing initiatives

Qualifications

• Experience in facilities or property management in a large-scale establishment.
• Demonstrable administrative experience.
• Ability to communicate clearly and work cross-functionally.

Responsibilities

• Manage day-to-day operations of 3 Residences during semester and vacation.
• Oversee financial and operational efficiency.
• Coordinate with teams and key service providers.

Skills

Customer Service

Organizational Skills

Planning

People Management

Education

HND, MA, BIFM or equivalent

Job description

An exciting opportunity has arisen for a motivated, customer focused and resourceful manager to lead one of the teams which manages the Universities Residences.

You will take responsibility for the day-to-day operational management of 3 Residences, both during semester and vacation operations, and including their financial and operational efficiency. Responsibilities include staff management with a team of three Deputy RSM’s, health and safety, compliance, property maintenance, developing services and customer interfaces, including working in partnership with other key service providers (Student Services, Catering Services) to deliver and develop the residential experience.

Excellent customer service, organisational, planning and people management skills are essential. Demonstrable administrative experience, the ability to communicate clearly and confidently both verbally and in writing with a wide variety of stakeholders, and the ability to work cross functionally with small and large teams are key aspects of this role.

You should preferably be qualified to HND, MA, BIFM or equivalent and have proven experience of facilities or property management in a large-scale establishment or relevant experience within the hospitality industry.

Employees of the University have access to a wide range of staff benefits including:

• Annual leave of 34 days, plus 5 public holidays
• Financial contribution to relocation where applicable
• Membership of the USS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
• Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
• A range of wellbeing initiatives including membership of Peppy, a health application that connects staff to expert practitioners and personalized support on health matters

Further information and informal enquiries may be directed to Sarah Pay, [e-mail], Tel: [phone].

Applications are particularly welcome from people from Black, Asian and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University.

Equality, diversity and inclusion are at the heart of the St Andrews experience and form a central pillar of the University Strategy. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ Disabled and Neurodiverse staff and supporting networks including the Staff BAME Network; Staff with Disabilities or Neurodiversity Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/

This role is not eligible for visa sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on [e-mail].

Closing Date: 20th July 2025 Interview Date: 7 August 2025

Further Particulars - RS574RH FPs.pdf

Residential and Business Services

Salary: £38,249 - £45,413 per annum

Start date: As soon as possible