Residential Service Manager – £36,959 per annum, Bromyard, Herefordshire

Real Recruitment Solutions; Bromyard; On-site; GBP 37,000; Full time

Job summary

An established industry player is seeking a passionate Service Manager to lead a dedicated team in providing high-quality residential care. This rewarding role involves overseeing the operations of an 18-bed care service, ensuring compliance with regulatory standards, and fostering a culture of kindness and wellness. The ideal candidate will have proven leadership skills and a commitment to person-centred care. Join a supportive environment that values professional development and offers generous benefits, including a performance-based bonus and extensive discounts. This is a fantastic opportunity to make a meaningful impact in the lives of residents.

Benefits

Generous performance-based bonus

30 days of annual leave

Individualised professional development programmes

Access to a 24/7 GP consultation app

Refer-a-Friend bonus of up to £1,000

Extensive retail, leisure, holiday, and travel discounts

Participation in a sector-leading Employee Ownership Trust

Qualifications

• Experience managing a service of similar size and needs.
• Caring, compassionate, and committed to person-centred care.

Responsibilities

• Lead the team to deliver exceptional care and maintain high standards.
• Manage day-to-day operations and ensure compliance with regulations.

Skills

Leadership

Management

Person-centred care

Regulatory compliance

Education

NVQ/QCF Level 5 in Health & Social Care

Job description

Role: Service Manager – Specialist Care Service
Location: Bromyard, Herefordshire
Salary: £36,959.04
Hours: 37.5 per week

Benefits include:

• Generous performance-based bonus
• 30 days of annual leave
• Individualised professional development programmes
• Access to a 24/7 GP consultation app
• Refer-a-Friend bonus of up to £1,000
• Extensive retail, leisure, holiday, and travel discounts
• Participation in a sector-leading Employee Ownership Trust — employees have received over £1,850 in tax-free bonuses to date

A rewarding opportunity has arisen for an experienced and passionate Service Manager to lead an 18-bed care service delivering high-quality residential, dementia, respite, and disability care. The service is based in a scenic, single storey setting with easy access to local shops and amenities, offering beautiful countryside views.

This role requires working closely with the local community, GPs, and healthcare professionals to provide care that empowers residents to lead full and meaningful lives. The care model places individuals at the heart of everything and is grounded in core values of wellness, happiness, and kindness.

Key Responsibilities of the Service Manager:

Objectives:

• Lead with authenticity, inspiration, and by example, motivating the team to deliver exceptional care
• Take full responsibility for the day-to-day operations and 24-hour care delivery of the service
• Ensure effective use of resources and maintain high occupancy levels
• Promote independence, choice, and continuous improvement in residents’ quality of life
• Maintain compliance with all regulatory requirements, including those set by the CQC

Leadership:

• Be a visible and approachable leader for the whole team
• Uphold and embed high standards of care aligned with the service’s core vision and values
• Ensure robust recruitment and onboarding processes are followed
• Foster a culture of continuous quality improvement through clinical governance

General Management:

• Manage the service’s budget and meet all key performance indicators
• Ensure compliance with relevant legislation (e.g., health & safety, environmental health)
• Support residents in managing their personal finances where applicable, ensuring transparency and accountability
• Promote a culture of meaningful, engaging activities for all residents

Essential Requirements to apply for the Service Manager’s role:

• NVQ/QCF Level 5 in Health & Social Care, or working towards it
• Caring, compassionate, and committed to person-centred care
• Proven experience managing a service of similar size and needs, in a Manager, Deputy Manager, or Team Leader capacity

If you are interested in being a service manager for this lovely small home then do get in touch with us.