Residential Property Manager

FPMR Ltd; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A property management firm is seeking a property manager to oversee a residential portfolio in London. The role involves managing tenancies from move-in to move-out, handling maintenance issues, and ensuring an excellent resident experience. Candidates must have at least three years of residential property management experience and relevant qualifications. Strong customer service and communication skills are essential.

Qualifications

• Minimum of three years' residential property management experience.
• Customer service must be a top priority.
• Ability to prioritise tasks effectively.

Responsibilities

• Conduct resident check-ins and move-outs.
• Handle maintenance enquiries and liaise with building managers.
• Resolve issues and complaints.

Skills

Customer service

Written and spoken communication skills

IT proficiency

Calm under pressure

Education

ARLA or NFOPP qualification

Job description

Position Overview

PMR is delighted to be partnering with a build-to-rent developer to hire a property manager for their dedicated and high-performing team. The property manager will oversee a residential portfolio, managing tenancies from move-in to move-out.

Key Responsibilities

• Conducting resident check-ins and move-outs.
• Handling maintenance enquiries and liaising with building managers on maintenance issues.
• Resolving issues and complaints.
• Ensuring an excellent resident experience throughout the tenancy.
• Managing dilapidations and deposit returns.
• Working closely with tenancy and finance teams to ensure a seamless resident journey.

Candidate Requirements

• Minimum of three years' residential property management experience.
• ARLA or NFOPP qualification required.
• Customer service must be a top priority.
• Strong written and spoken communication skills.
• Excellent IT proficiency.
• Ability to remain calm under pressure.
• Customer-focused, responsive, polite, and able to prioritise tasks effectively.

Application Details

• Interested individuals are encouraged to apply for further information about the role.