Residential Property Manager

Ateneu; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A property management company in London is seeking a Property Manager to oversee a residential portfolio. Responsibilities include conducting resident check-ins, handling maintenance issues, and ensuring a seamless resident experience. The ideal candidate has at least three years of experience in property management and holds an ARLA or NFOPP qualification, with strong communication and IT skills.

Qualifications

• Minimum of three years of residential property management experience.
• ARLA or NFOPP qualification required.
• Customer service must be a top priority.

Responsibilities

• Conducting resident check-ins and move-outs.
• Handling maintenance enquiries and liaising with building managers.
• Resolving issues and complaints.

Skills

Residential property management experience

Strong written and spoken communication skills

Excellent IT proficiency

Customer service focus

Ability to remain calm under pressure

Education

ARLA or NFOPP qualification

Job description

Overview

PMR is delighted to be partnering with a build-to-rent developer to hire a property manager for their dedicated and high-performing team. The property manager will oversee a residential portfolio, managing tenancies from move-in to move-out.

Responsibilities

• Conducting resident check-ins and move-outs.
• Handling maintenance enquiries and liaising with building managers on maintenance issues.
• Resolving issues and complaints.
• Ensuring an excellent resident experience throughout the tenancy.
• Managing dilapidations and deposit returns.
• Working closely with tenancy and finance teams to ensure a seamless resident journey.

Qualifications

• Minimum of three years\' residential property management experience.
• ARLA or NFOPP qualification required.
• Customer service must be a top priority.
• Strong written and spoken communication skills.
• Excellent IT proficiency.
• Ability to remain calm under pressure.
• Customer-focused, responsive, polite, and able to prioritise tasks effectively.

Application Details

• Interested individuals are encouraged to apply for further information about the role.