Residential Program Manager - Columbia, CT

ZipRecruiter; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Residential Program Manager to oversee operations of a residential program for adults with intellectual and developmental disabilities. The ideal candidate will have relevant educational qualifications, supervisory experience, and strong customer service skills. This role involves managing staff, ensuring compliance with regulations, and maintaining quality services.

Benefits

Health, Dental, Vision Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

403(b) retirement plan with employer match

Paid Time Off (PTO)

Holidays

Qualifications

• Supervisory/management experience required.
• Experience working with individuals who are intellectually/developmentally disabled.
• Experience in a residential setting required.

Responsibilities

• Supervise assigned Direct Support Professionals (DSP).
• Ensure operations comply with licensing regulations.
• Develop respectful relationships with individuals supported.

Skills

Excellent customer service skills

Proficiency with technology

Education

Bachelor’s Degree in human services, social work, psychology or related field

Job description

Job Location: Columbia, CT

Job Summary:

The Residential Program Manager is responsible for supervising and operating a residential program for adults with intellectual and developmental disabilities (I/DD). The ideal candidate must be detail-oriented, organized, and able to act creatively, confidently, and calmly when faced with daily challenges. Effective communication, patience, a positive attitude, and adaptability to a flexible work environment are essential.

Supervisory Responsibilities:

• Supervises assigned Direct Support Professionals (DSP).

Duties/Responsibilities:

• Ensure operations comply with Connecticut Department of Developmental Services (DDS) licensing regulations and MARCH, Inc. policies.
• Develop respectful relationships with individuals supported, maintaining professional boundaries.
• Advocate for individuals based on their personal choices.
• Maintain positive relationships with families, guardians, DDS, interagency, and community contacts.
• Hire, train, evaluate, and supervise DSPs to ensure quality services.
• Maintain confidentiality of individuals and the agency.
• Complete documentation such as behavior plans, individual goals, financial records, incident reports, and medication logs by deadlines.
• Record and report observations related to individual care, progress, or issues.
• Support and document responses to unusual incidents.
• Manage house/program budgets and oversee funds responsibly.
• Organize and facilitate staff and house meetings.
• Participate in developing and implementing person-centered Individual Plans (IP).
• Attend interdisciplinary team meetings as needed.
• Represent MARCH, Inc. of Manchester's mission, philosophy, and goals to stakeholders.
• Strive to improve service delivery continually.
• Collaborate professionally with coworkers, community providers, and other staff.
• Maintain required certifications and training per regulations and policies.
• Provide emergency coverage as needed, including on-call responsibilities.
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills.
• Proficiency with technology and computers.
• Valid driver’s license and proof of insurance.

Education and Experience:

• Bachelor’s Degree in human services, social work, psychology, or related field.
• Supervisory/management experience required.
• Experience working with individuals who are intellectually/developmentally disabled.
• Experience in a residential setting required.

Physical Requirements:

• Prolonged standing, sitting, and walking.
• Ability to bend, push, pull, and lift up to 50 pounds.
• Ability to travel.
• Ability to access and navigate organization facilities.

Benefits:

• Health, Dental, Vision, Short-term, Life & AD&D Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 403(b) retirement plan with employer match
• Paid Time Off (PTO)
• Holidays

MARCH Inc. of Manchester is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.