Residential Lodge Manager

Churchill Estates Management Ltd; Market Harborough; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading company is offering an exciting opportunity for a Residential Lodge Manager in Market Harborough. This is a 'live-in' role that includes a two-bedroom rent-free apartment and a salary of £18,500 per annum. The successful candidate will manage the lodge, ensuring a positive experience for the residents through excellent customer service and organizing activities. Ideal for those with a background in customer service, retirement living, or hospitality.

Benefits

Rent-free two-bedroom apartment

24 days holiday plus Bank Holidays

Life Assurance

Eye Care reimbursement

Professional development and training

Qualifications

• Required to have customer service experience and excellent administration skills.
• Must be able to live on-site in the provided apartment.
• Previous experience in hospitality or similar preferred.

Responsibilities

• Manage the maintenance of the property and provide first-class service to Owners.
• Organize activities and co-ordinate the development.
• Complete health and safety checks and liaise with contractors.

Skills

Customer Service

Administration

Communication

Event Organization

Problem Solving

Sensitivity

Assertiveness

Education

Experience in retirement living, social housing, hospitality, uniformed services, charity or health & social care

Tools

Microsoft Office

Job description

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Residential Lodge Manager, Market Harborough

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Client:

Location:

Market Harborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

06502fe86b57

Job Views:

13

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

• Rewards & Benefits: £18,500 per annum, plus a rent-free two-bedroom apartment on-site, plus excellent Colleague benefitsHours:Monday to Friday09:00 am – 17:00 pm (one hour unpaid lunch break)Location:Maxwell Lodge, Market Harborough, Leicestershire

  About the role

  Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This 'live-in' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!

  Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.

  This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

  About you

  Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
  Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

  To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.

  This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

  About us

  We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

  We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

  However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

  Join us and be part of a professional, award winning, customer focused team.

  Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty

  How you’ll be rewarded

  Remuneration includes a rent-free two-bedded apartment, plus £18,500 per annumYour partner and a small pet are welcomeAnnual holiday entitlement of 24 days + Bank HolidaysA day off on your BirthdayLife AssuranceEye Care reimbursementColleague Introduction reward schemeThorough induction programme and ongoing trainingProfessional development and qualifications
  
  We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.

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