Residential Lodge Manager

Churchill Estates Management Ltd; Exeter; On-site; GBP 19,000; Full time

Job summary

Churchill Estates Management is seeking a Residential Lodge Manager to oversee the maintenance and operations of a retirement development in Exeter. This live-in role offers a salary of £18,500 along with a rent-free 2-bedroom apartment. The ideal candidate will excel in customer service, possess strong administrative skills, and create a welcoming environment for residents, making a positive impact on their lives every day.

Benefits

Rent-free 2-bedroom apartment

24 days annual holiday plus Bank Holidays

Life Assurance

Eye Care reimbursement

Opportunities for professional development

A day off on your birthday

Qualifications

• Experience in administration and customer service is essential.
• Comfortable working independently with a friendly demeanor.
• Ability to manage safety and security while remaining calm under pressure.

Responsibilities

• Oversee the maintenance of the property and provide first-class service.
• Organize activities for residents and manage contractors.
• Perform health and safety checks.

Skills

Customer service

Administration

Initiative

Communication

Tools

Microsoft Office

Job description

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• Rewards & Benefits: £18,500 per annum, plus a rent-free 2-bedroom apartment on-site and excellent colleague benefits
• Hours: Monday to Friday, 09:00 am – 17:00 pm (one hour unpaid lunch break)
• Location: Meyer Court, Heavitree, Exeter, EX2 5PW

About the role

Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as the Residential Lodge Manager. This 'live-in' position is varied and engaging, providing you with the chance to make a positive difference every day to the lives of our homeowners. As a ‘friendly neighbour’, you’ll organize activities, coordinate the development, manage contractors, complete health and safety checks, and much more!

Reporting to the Area Manager, you’ll manage both the maintenance of the property and provide a first-class service to owners. You will be the trusted, ‘go-to’ person on-site, liaising with residents, contractors, suppliers, and internal Churchill colleagues.

This role is crucial to the success of the Lodge, the enjoyment of Owners, and is highly rewarding.

About you

Your circumstances should allow you to live on-site in the provided apartment rent-free. Your passion for excellent customer service is essential. With a focus on providing a happy and fulfilling lifestyle for owners, you’ll have an outgoing, friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage safety and security, demonstrating good judgment and the ability to remain calm under pressure. Despite high levels of social contact with residents, you will be comfortable working alone and independently, using your initiative.

You should be an accomplished administrator and computer literate, experienced in using Microsoft Office applications, including Outlook, to support event organization and maintenance administration.

This position is ideally suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys working ‘front of house’ and is committed to providing first-class customer service with excellent administrative skills.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold retirement living accommodation.

We manage over 200 developments nationwide, overseeing more than 8,000 apartments, and providing property services and customer care to over 10,000 retired people.

We are rapidly growing with ambitious future plans. Join us and become part of a professional, award-winning, customer-focused team.

Our company values are TORCH: Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Remuneration includes a rent-free, 2-bedroom apartment plus £18,500 per annum
• Your partner and a small pet are welcome
• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Thorough induction and ongoing training
• Opportunities for professional development and qualifications

We are looking for the best candidates to join our team and uphold our values. If you want to be part of our success story, apply today.

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