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Residential Hub Officer (Part-time 22.2 hours)

Centre for International Development and Training (CIDT)

Walsall

On-site

GBP 25,000 - 35,000

Part time

2 days ago

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An established industry player is looking for a dedicated Residential Hub Officer to enhance the student experience at Walsall Campus. This part-time role involves providing essential administrative support and ensuring compliance with Residential Policies. You will actively engage with students, addressing their accommodation concerns while collaborating with various university departments. If you are passionate about fostering a positive environment for students and enjoy a dynamic, student-facing role, this opportunity could be ideal for you. Join a team that values diversity and is committed to providing an enriching experience for all students.

Experience in student-facing roles is essential.
Strong commitment to customer service and problem-solving.

Provide administrative support within the Walsall Facilities Hub.
Liaise with university departments to enhance student accommodation experience.

Problem-solving

Customer service

Administrative support

High School Diploma

Bachelor's Degree

The Facilities Hub is seeking an experienced and enthusiastic team member to join the Facilities & Support Services Team as a Residential Hub Officer.

You will provide a "one stop shop" service within the Walsall Facilities Hub, offering administrative support for all services delivered by Facilities from within the Hub.

This role is student-facing, focusing on handling student accommodation and campus issues daily. A proactive attitude, problem-solving skills, and a commitment to excellent customer service are essential.

You will play a vital role in ensuring students enjoy their accommodation experience by liaising with various university departments. Additionally, you will support the Hub Manager in monitoring and ensuring compliance with Residential Policies and Procedures, addressing breaches, initiating disciplinary procedures when necessary, and coordinating with relevant agencies.

The role is primarily based at Walsall Campus but may require work at other campuses as needed. It is a part-time position, typically over three days (Monday, Tuesday, and Friday), with occasional work on alternative days and some Saturdays for Student Open Days.

If you enjoy working in a student-facing environment, this could be the perfect role for you.

We value diversity and believe it enhances our research, teaching, and student experience. We encourage applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled, including those who may face challenges but do not identify as disabled.

For more information about staff benefits and working at the University, please visit our Human Resources website. Interviews are scheduled for 21 May 2025.

The University of Opportunity for Students and Staff

Note: Applications will be scored based on the criteria in the job description and person specifications. Please tailor your application accordingly.

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Residential Hub Officer (Part-time 22.2 hours)

Centre for International Development and Training (CIDT)

Walsall

On-site

GBP 25,000 - 35,000

Part time

Job summary

Qualifications

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Education

Job description