Resident Welfare Officer

Mears Group PLC; Liverpool; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave plus bankholydas

Mears Fun Day

Volunteering Leave

Mears Rewards discounts

Family friendly policies

Job summary

Mears Group PLC is seeking a Resident Welfare Officer to support vulnerable individuals, prevent homelessness, and help transitions into settled accommodation. This frontline role combines admin, practical, and pastoral duties, including diary management, property visits, and coordinating access to health and housing services.

Based in Birkenhead / Liverpool, field based, 40 hours per week, Monday to Friday 8.30am–5pm, with an out-of-hours rota.

Qualifications

• Experience in housing, support, or welfare services.
• Strong communication with clients and colleagues.
• Ability to manage conflict and challenging situations.
• Proficiency in Microsoft Office and general IT competence.
• Ability to work independently and use your own initiative.
• Good understanding of local support services and housing pathways.
• Strong safeguarding focus.
• Strong time management and prioritisation.
• Full UK Driving Licence (essential for travel).
• Empathetic and patient approach to service users.
• Resilience and teamwork.
• Strong organisational skills and attention to detail.
• Willingness to travel across the Northeast as required.

Responsibilities

• Manage own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs (including void properties) and follow up on completed work.
• Balance administrative responsibilities with direct support work.
• Maintain regular contact with service users through face‑to‑face visits and telephone calls.
• Encourage engagement with appointments and support services.
• Support service users with health, finances, repairs, and the move‑on process.
• Assist with appointments and referrals, including providing fallback support where necessary.
• Help service users find and secure appropriate accommodation.
• Arrange food parcels and ensure access to essential resources.
• Assess individual and family needs and identify appropriate support packages to maintain independence.
• Contribute to a front‑line team supporting vulnerable individuals including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories.
• Incident reporting where welfare concerns occur and identify safeguarding issues.
• Clean void properties to turn around.

Skills

Housing welfare

Communication

Conflict management

IT proficiency

Independent working

Local housing pathways

Safeguarding

Time management

Driving licence

Empathy

Resilience

Organisational skills

Travel willingness

Tools

Microsoft Office

Job description

Location: Birkenhead / Liverpool – Field based

Salary up to £29,856.80 per annum plus £3,500 car allowance

Contract: Full time, Fixed term contract 9 months, 40 hours per week, Monday to Friday, 8.30am – 5pm.

Participation in a OOH rota

About The Role

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.

• Manage your own diary and property portfolio
• Carry out property inspections
• Raise work orders for repairs (including void properties) and follow up on completed work
• Balance administrative responsibilities with direct support work
• Maintain regular contact with service users through face‑to‑face visits and telephone calls
• Encourage engagement with appointments and support services
• Support service users with health, finances, repairs, and the move‑on process
• Assist with appointments and referrals, including providing fallback support where necessary
• Help service users find and secure appropriate accommodation
• Arrange food parcels and ensure access to essential resources
• Assess individual and family needs and identify appropriate support packages to maintain independence
• Contribute to a front‑line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
• Incident reporting where welfare concerns occur and identify any safeguarding issues
• Clean void properties to turn around

Annual salary: up to £29,856.80

Resident Welfare Officer

Location: Birkenhead / Liverpool – Field based

Salary up to £29,856.80 per annum plus £3,500 car allowance

Contract: Full time, Fixed term contract 9 months, 40 hours per week, Monday to Friday, 8.30am – 5pm.

Participation in a OOH rota

About The Role

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.

• Manage your own diary and property portfolio
• Carry out property inspections
• Raise work orders for repairs (including void properties) and follow up on completed work
• Balance administrative responsibilities with direct support work
• Maintain regular contact with service users through face‑to‑face visits and telephone calls
• Encourage engagement with appointments and support services
• Support service users with health, finances, repairs, and the move‑on process
• Assist with appointments and referrals, including providing fallback support where necessary
• Help service users find and secure appropriate accommodation
• Arrange food parcels and ensure access to essential resources
• Assess individual and family needs and identify appropriate support packages to maintain independence
• Contribute to a front‑line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
• Incident reporting where welfare concerns occur and identify any safeguarding issues
• Clean void properties to turn around

Role Criteria

• Demonstrable experience in a similar role within housing, support, or welfare services
• Strong communication skills with both clients and colleagues
• Ability to manage conflict and challenging situations effectively
• Proficiency in Microsoft Office and general IT competence
• Ability to work independently and use your own initiative
• Good understanding of local support services and housing pathways
• Strong focus on safeguarding
• Strong time management and ability to balance competing priorities
• A full UK Driving Licence (essential for travel between properties and appointments)
• Naturally supportive, trustworthy, empathetic, and patient approach
• Resilience, teamwork
• Strong organisational skills and attention to detail
• Flexible to travel across the Northeast where required

Benefits We Can Offer You

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.