Resident Voice and Engagement Facilitator

HEXAGON; London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Hexagon, une organisation de logement social à Londres, recherche un candidat exceptionnel pour rejoindre son équipe d'engagement des résidents. Le candidat idéal devra posséder un fort engagement envers les principes de diversité, en mettant l'accent sur la voix des résidents, avec une expertise en engagement communautaire et un excellent service client. Rejoignez une équipe dynamique offrant un package attrayant et des possibilités de développement personnel.

Benefits

Formation et développement personnel

26 jours de congés annuels plus jours fériés

Travail hybride flexible

Qualifications

• Expérience dans la promotion de l'engagement communautaire.
• Compréhension des principes de logement social et des législations connexes.
• Engagement à fournir un excellent service client.

Responsibilities

• Soutenir la mise en œuvre de la stratégie d'engagement des résidents.
• Assurer que les voix des résidents sont entendues et considérées.
• Fournir des informations et améliorer les services.

Skills

Promotion de l'engagement des résidents

Communication

Service client

Education

Qualification CIH niveau 3

Job description

£35,340 - £39,268 per annum

Full-time, 35 hours per week

South East London - Hybrid

Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do.

We are looking for an outstanding candidate with a genuine desire to work with our residents to join our influential Resident Voice and Engagement Team and support the implementation of our resident engagement strategy. You will embed a diverse and inclusive approach to resident engagement, deliver excellent insight, service improvement and ensure that resident voices are heard.

Our ideal candidate will have:

• Experience of promoting resident, community or customer engagement.
• Track record of working with resident or community groups in a professional or voluntary capacity.
• Understanding of social housing principles, resident engagement strategies, and relevant legislation.
• Excellent communication skills.
• Commitment to providing excellent customer service sand promoting resident involvement across all departments.
• A CIH Level 3 qualification or be willing to work towards one.

If you think you have the skills to do all this and more, we want to hear from you.

You will be joining an organisation committed to employee engagement, where every employee is valued and listened to. We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working, and 26 days annual leave plus bank holidays.

For further details and how to apply, please visit our website via the apply button.

No agencies.

Closing date: Sunday 6 July 2025.

Interview date: Tuesday 15 July 2025.

We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact [e-mail]