Resident Support Assistant in Garden House

St Monica Trust; Bristol; On-site; Part time

Job summary

St Monica Trust is seeking a Resident Support Assistant to enhance the experience of care home residents through catering and housekeeping tasks. This role provides comprehensive training and is an excellent pathway to a career in care or nursing. The ideal candidate will demonstrate strong communication skills, an understanding of hygiene practices, and a commitment to resident well-being.

Qualifications

• Ability to communicate with individuals with varying needs.
• Understanding of food hygiene and health safety rules.
• Experience in a care setting is preferred.

Responsibilities

• Deliver holistic, person-centered support to residents.
• Maintain high hygiene standards and cleanliness.
• Assist in food preparation and service in the care home.

Skills

Communication

Analytical Thinking

Teamwork

IT Confidence

Customer Service

Education

General level of education (GCSE or equivalent)

Level 1 or 2 in Food Hygiene (or equivalent)

Level 2 in Healthcare Cleaning (or equivalent)

Tools

Microsoft 365

Job description

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Client:

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5573f1bb0901

Job Views:

14

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Hours:
Part time - Minimum 18 hours per week

Full time - 40 hours per week

Shift times: 07.30-14.00 and 11.00-19.30. To include weekend working

Hourly rate:
£12.63 per hour plus enhancement where applicable

Key Results

Summary responsibilities

• Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
• Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures.
• Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
• Meet residents' unique needs and collaborate with colleagues across the care home teams.
• Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.

Skills and experience

Communication

• Write notes and messages - numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Mixed methods and mediums of communication.

Thinking Style

• Analyses and evaluates given information.
• Adapts style and approach appropriate to situation or task.
• Pre-empts issues and trouble-shoots.
• Refers appropriate decisions to line manager.
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well-being and Values

• Aware of cultural and individual differences in all interactions and service areas.
• Demonstrate interest, care and attention.
• Create a positive impression.
• Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
• Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
• Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels.

Working with others

• Works effectively as part of a team.
• Build relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.

Other Skills & Qualifications

• Confident with IT and using standard office programs including word, outlook/email, system folders etc
• Understanding of basic food preparation and cleaning techniques
• An understanding and appreciation of older people in a care setting and the issues that may affect them
• Knowledge of basic health and safety rules
• Knowledge of customer service principles
• Level 1 or 2 in Food Hygiene (or equivalent)
• Level 2 in Healthcare Cleaning (or equivalent)
• General level of education (GCSE or equivalent)
• Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
• Working experience in a care setting
• Knowledge of safe moving and handling techniques

Additional information

• Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

The role

As a Resident Support Assistant (RSA), you will have the important role of helping to support and improve our residents' experience within our care homes, which involves catering and housekeeping work, such as preparing and serving food and drink, as well as cleaning rooms and communal areas.

Training and development

In this role you will get all the training and support you need. For those wishing to progress their career and skills further, this is a great entry-level position that will open doors to a career in care or nursing.