Resident Support Assistant

St Monica Trust; West of England; Hybrid; GBP 33,062,000 - 37,195,000; Part time

Job summary

St Monica Trust’s The Chocolate Quarter in BS31 is seeking a Resident Support Assistant on a part-time, fixed-term (12 months) basis. You will provide housekeeping, catering and hospitality services to residents, focusing on creating a welcoming environment with excellent customer service.

This role is not a care or nursing position. You will work 11.00am–7.30pm on Mon, Tue, Thu and Fri; a collaborative, one-team approach is essential.

Qualifications

• Excellent communication, numeracy and literacy skills.
• Strong customer service skills with the ability to engage residents and relatives.
• Able to follow instructions and procedures; adaptable to different communication needs.
• Awareness of older people and dementia; willingness to learn.
• Ability to work as part of a team and promote a welcoming environment.
• Knowledge of health and safety rules and basic cleaning and food hygiene.

Responsibilities

• Deliver holistic, person-centred hospitality, housekeeping and catering to residents.
• Maintain hygiene standards in line with health and safety and food hygiene laws.
• Keep room checks, lounge areas ready as coffee/bar spaces.
• Collaborate with care home teams to meet residents' needs.
• Report faults, repairs or hazards through proper channels.

Skills

Communication

Customer service

Teamwork

Health & safety awareness

Food hygiene

IT literacy

Education

GCSE or equivalent

Tools

Microsoft 365

Video apps (Facetime/Zoom)

Job description

## Resident Support AssistantApply: The Chocolate Quarter - Charterhouse (Care Home) BS31: The Chocolate Quarter (Full Time Hours 40): Part time: Posted Today: JR102712**Fixed term contract for 12 months.** **Rate of pay:** £13.48 per hour.**Working pattern:** 11.00am - 7.30pm Monday, Tuesday, Thursday and Friday. **Job purpose**The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home. This is not a care or nursing position. Instead, you will focus on creating a comfortable, welcoming environment for residents by delivering excellent customer service and working collaboratively as part of a “one-team” approach to enhance the overall resident experience. **Key Results** Summary responsibilities* Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.* Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.* Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.* Meet residents’ unique needs and collaborate with colleagues across the care home teams.* Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors. **Skills and experience** CommunicationWrite notes and messages – numeracy, literacy and verbal skills.Communicate with people with differing communication needs.Encourage and influence.Understand and follow instructions and procedures.Strong customer service skills.Mixed methods and mediums of communication.Thinking StyleAnalyses and evaluates given information.Adapts style and approach appropriate to situation or task.Structures tasks/activities.Pre-empts issues and trouble-shoots.Refers appropriate decisions to line manager.Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. Well-being and ValuesAware of cultural and individual differences in all interactions and service areas.Demonstrate interest, care and attention.Create a positive impression.Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels. Working with othersWorks effectively as part of a team.Build relationships of trust with others (team, residents and their family & friends).Potential exposure to challenging, physical or emotional situations. Other Skills & Qualifications EssentialConfident with IT and using standard office programs including word, outlook/email, system folders etcUnderstanding of basic food preparation and cleaning techniquesAn understanding and appreciation of older people in a care setting and the issues that may affect themKnowledge of basic health and safety rulesKnowledge of customer service principles DesirableLevel 1 or 2 in Food Hygiene (or equivalent)Level 2 in Healthcare Cleaning (or equivalent)General level of education (GCSE or equivalent)Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etcWorking experience in a care settingKnowledge of safe moving and handling techniques Additional informationDuties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.Salary Ranges:£28,038.40 - £28,038.40Time Type:Part timeIf you have any queries please email our Recruitment Team - [e-mail]