Resident Services Manager

One Property Recruiment; West of England; On-site; GBP 39,000 - 46,000; Full time

Job summary

A leading property recruitment agency is seeking a Resident Services Manager in Bristol. The ideal candidate will lead a team to deliver exceptional resident services, manage operations, and enhance service standards in a vibrant community. Candidates should have leadership experience in property or hospitality, a strong knowledge of property management, and be proficient in Microsoft Office. This role offers a competitive salary of up to £46k plus excellent benefits.

Benefits

Excellent Benefits

Supportive workplace

Commitment to sustainability

Qualifications

• Proven leadership experience in residential property or hospitality.
• Strong knowledge of landlord/tenant legislation.
• Experience in compiling reports and presenting data.

Responsibilities

• Lead and manage the Resident Services Team.
• Deliver exceptional resident experiences through communication.
• Monitor service standards using feedback.
• Oversee resident move-ins and move-outs.
• Create resident engagement plans and initiatives.

Skills

Leadership

Customer service

Property maintenance knowledge

Proactive attitude

Report compilation

Education

A-Level or equivalent

IRPM Level 2+

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Resident Services Manager – Bristol
Location: Bristol
Industry: Real Estate / Build-to-Rent
Employment Type: Permanent
Salary: up to £46k + Excellent Benefits

One Property Recruitment is proud to be supporting a leading Build-to-Rent operator in the search for a Resident Services Manager for their flagship development in Bristol. This is a fantastic opportunity to join a dynamic and growing organisation that is redefining the rental experience in the UK.

As Resident Services Manager, you will be the driving force behind the day-to-day operations of this vibrant residential community. You’ll lead an on-site team, deliver exceptional customer service, and ensure the smooth running of all resident services in line with brand standards.

Key Responsibilities:
Lead and manage the Resident Services Team (RST) and front-of-house operations.
Deliver an exceptional resident experience through all communication channels.
Monitor and enhance service standards using resident feedback and NPS data.
Oversee seamless resident move-ins and move-outs.
Create and implement resident engagement plans and community initiatives.
Manage and resolve resident complaints and service requests.
Collaborate with the lettings team to optimise rental performance.
Maintain budgetary control over operational and capex budgets.
Oversee contractors and ensure high standards of communal area maintenance.
Conduct regular building inspections and ensure compliance with procedures.
Prepare and present monthly KPI reports.
Provide front desk and RSA cover when required.

Ideal Candidate:
A-Level education or equivalent (IRPM Level 2+ desirable).
Proven leadership experience in residential property, hospitality, or hotel management.
Strong knowledge of property maintenance and repair processes.
Confident using Microsoft Office (Excel, Word, Outlook).
Understanding of landlord/tenant legislation.
Proactive, self-motivated, and customer-focused.
Experience in compiling reports and presenting performance data.

About the Client:
Our client is a FTSE250 award-winning property company and the UK’s largest listed residential landlord. With a £3.4bn portfolio and over 11,000 homes in operation, they are at the forefront of the Build-to-Rent sector.

Their mission is simple: Renting Homes and Enriching Lives.

They are committed to sustainability, diversity, and creating communities where people love to live. Recognised as one of the Top 100 Best Companies to Work For, they offer a supportive, inclusive, and forward-thinking workplace.

How to Apply:
If you’re passionate about delivering outstanding resident experiences and want to be part of a company that’s shaping the future of renting in the UK, we’d love to hear from you.

Please send your CV and a covering letter to [e-mail]