Resident Services Coordinator

March Personnel; West Byfleet; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

28 days holiday (pro‑rata)

Nest pension

Employee Assistance Programme

Job summary

March Recruitment is seeking a compassionate Property Manager/Resident Services Coordinator to support day-to-day running of an independent living community in the West Byfleet area. You will help create a safe, welcoming environment where residents can live independently with dignity and security.

You will deputise for the Manager during absences and participate in the emergency on-call rota, working 16.5 hours across Wednesday to Friday.

Qualifications

• Strong organisational and administrative abilities.
• Excellent communication and people skills.
• Ability to work independently and make sound decisions.
• Understanding of safeguarding, confidentiality and data protection.

Responsibilities

• Assist with resident arrivals, departures and property allocations.
• Monitor the condition, safety and cleanliness of the estate.
• Coordinate repairs and liaise with contractors.
• Carry out routine health and safety and compliance checks.
• Maintain accurate records and documentation.
• Support the wellbeing and independence of residents.
• Respond to resident enquiries and welfare concerns, including safeguarding issues.
• Provide emergency out-of-hours support as part of the on‑call rota.

Skills

Organisational skills

Administrative abilities

Independent working

Safeguarding knowledge

Communication skills

People skills

On-call readiness

Tools

Microsoft Office

Driving licence

Job description

Our client are looking for a compassionate, organised and proactive Property Manager/Resident Services Coordinator to support the day-to‑day running of their independent living community. Working alongside the Manager, you will help provide a safe, welcoming and well‑maintained environment where residents can live independently with dignity and security.

You will also deputise for the Manager during periods of absence and take part in an emergency on‑call rota.

Hours: Part-Time, Weds-Fri, 16.5 hours

Key Responsibilities

• Assist with resident arrivals, departures and property allocations.
• Monitor the condition, safety and cleanliness of the estate.
• Coordinate repairs and liaise with contractors.
• Carry out routine health and safety and compliance checks.
• Maintain accurate records and documentation.
• Support the wellbeing and independence of residents.
• Respond to resident enquiries and welfare concerns, including safeguarding issues.
• Provide emergency out-of-hours support as part of the on‑call rota.

Key attributes

• Strong organisational and administrative abilities.
• Good IT skills, including Microsoft Office.
• The ability to work independently and make sound decisions.
• An understanding of safeguarding, confidentiality and data protection.
• Excellent communication and people skills.
• A caring and professional approach when working with older and vulnerable people.
• A full UK driving licence and access to a vehicle for on‑call duties.

Benefits

• 28 days holiday (plus bank holidays) [Pro‑rata] - 3 days to be taken over Christmas
• Nest pension
• Employee Assistance Programme

Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.