Resident Services Co-ordinator Required

Venn Group; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing charity in Birmingham is seeking a Resident Services Co-ordinator to assist new residents, handle complaints, and promote positive outcomes. The role requires demonstrable experience, a full UK driving license, and the ability to act decisively on resident issues.

Qualifications

• Demonstrable experience in a similar role.
• Full UK Driving Licence.
• DBS clearance.
• Own vehicle.

Responsibilities

• Assist residents with local services and welfare benefits.
• Investigate antisocial behaviour complaints.
• Support safeguarding concerns and manage complaints effectively.

Skills

Resident support

Investigation

Communication

Job description

Resident Services Co-ordinator Required

Contract type: Perm

Hours: Full Time

Location: Birmingham

Venn Group are looking for a Resident Services Co-ordinator for a Housing Charity in Birmingham.

The successful candidate will be responsible for:

• Provide assistance and advice to residents on a range of topics including providing support to new residents about local services, completing claims for welfare benefits and signposting to external services
• Carry out settling in visits to new residents in accordance with an agreed schedule
• Receive antisocial behaviour (ASB) complaints and carry out the required investigation, including making initial contact with the complainant, developing an action plan, ensuring support is offered to the victim, undertaking a risk assessment and confidently identifying the action required to resolve the issue
• Investigate all safeguarding concerns relating to residents ensuring referrals are made to the Local Authority safeguarding teams within agreed timescale and all follow up work is completed to keep residents safe
• Support formal complaint investigations which enable quality responses to be provided to residents within agreed timescales
• Signpost residents to appropriate third-party support services. Attend and/or facilitate case conferences with statutory and voluntary organisations as required to support residents
• Undertake joint inspections with local authority representatives and take ownership to ensure agreed actions are completed
• Work with partner agencies to deliver joined up and seamless services that support individuals and sustain neighbourhoods
• Actively promote and influence positive resident outcomes, including moving on to independent living

The successful candidate will have:

• Demonstratable experience in a similar role
• Full UK Driving Licence
• DBS
• Own vehicle

To secure an interview for this excellent opportunity contact Abbey Carver orEliza O’Reilly on07441 916134 or alternatively email [e-mail] as soon as possible

At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.