Resident Services Associate - Build to Rent

One Property Recruiment; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property recruitment agency is seeking a personable and proactive Resident Services Assistant for a flagship development in Sheffield. In this customer-facing role, you will support residents, assist with tenancy administration, and help organize community events. The ideal candidate has experience in customer service or hospitality and is passionate about delivering exceptional service. This role offers a competitive salary and opportunities for development.

Benefits

Competitive salary

Bonus structure

Opportunities for development

Qualifications

• Experience in customer service, hospitality, property, or front-of-house roles.
• Excellent communication and interpersonal skills.
• Proactive and positive attitude.
• Detail-oriented and organised.
• Passionate about creating a supportive environment.

Responsibilities

• Be the first point of contact for residents providing support.
• Assist with tenancy administration and general inquiries.
• Support resident events and community initiatives.
• Liaise with contractors for timely issue resolution.
• Maintain accurate records ensuring compliance.

Skills

Customer service experience

Excellent communication skills

Team player

Organised

Tech-savvy

Job description

Overview

OPR are working with a leading Build to Rent operator to source a personable and proactive Resident Services Assistant for a flagship development in Sheffield. This is a fantastic opportunity for someone who thrives in a customer-facing role and is passionate about delivering exceptional service in a vibrant residential community.

Responsibilities

• Be the first point of contact for residents, providing friendly and professional support
• Assist with tenancy administration, move-ins/outs, and general enquiries
• Support the delivery of resident events and community initiatives
• Liaise with contractors and maintenance teams to ensure timely resolution of issues
• Maintain accurate records and ensure compliance with company procedures

About You

• Experience in customer service, hospitality, property, or front-of-house roles
• Excellent communication and interpersonal skills
• A team player with a proactive and positive attitude
• Organised, detail-oriented, and tech-savvy
• Passionate about creating a welcoming and supportive environment for residents

Why Apply?

• Join a growing Build to Rent operator with a strong reputation
• Be part of a collaborative and inclusive team
• Enjoy a varied role with opportunities for development
• Competitive salary, bonus structure, and benefits

Interested?

If this sounds like your kind of role, we’d love to hear from you.

How to Apply

If this position is of interest, please get in touch with Katie Altoft at [e-mail].

One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment by connecting exceptional talent with leading organisations. Passionate about real estate, our team works tirelessly to attract, nurture, and connect the best talent to drive industry success.

Please note: Due to a high volume of applicants, should you not hear from us within 5 working days, you may assume your application has been unsuccessful.