Resident Services Associate

JR United Kingdom; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the Build to Rent sector seeks a front of house hire for a luxurious development in Bristol. The role focuses on providing exceptional customer service, ensuring building maintenance, and fostering a welcoming environment for residents. Ideal candidates will have experience in customer-facing roles, a positive attitude, and the ability to enhance resident experiences.

Qualifications

• Demonstrable experience in customer-facing roles.
• Flexible approach and dedication to teamwork.
• Excellent written and verbal English skills.

Responsibilities

• Conduct face-to-face interactions with residents.
• Manage building security and resident administration.
• Host events for residents and perform administrative duties.

Skills

Customer Service

Communication

Teamwork

Health & Safety Awareness

Tools

Microsoft Office

Job description

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Cobalt is currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Bristol.

For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.

You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service.

Responsibilities

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Conducting customers viewings and tours
• Undertaking pre-let inspections and scheduled inspections of communal areas
• Logging receipt and collection of customer parcels
• Building security and resident administration in line with GDPR
• Arranging and hosting events for residents
• Logging and reporting all Health and Safety tasks
• Administrative duties predominantly revolving around reports producing system reports

Requirements

• Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
• Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
• Continually strives to improve knowledge, skills and abilities to produce the best results
• A flexible approach, dedication to working well in a team
• Positive attitude and ability to go above and beyond for residents with little supervision
• Proficient with common software eg Microsoft/Windows etc
• Excellent communication skills, including written and verbal English and numeracy