Resident Services Associate

Dandara; Aberdeen City; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Aberdeen seeks a summer temp for a customer-facing role at The Point. Responsibilities include managing resident interactions, conducting viewings, and ensuring compliance with regulations. Ideal candidates will have experience in property management and a passion for customer service. The role offers competitive pay, holiday benefits, and access to health support services.

Benefits

25 days’ holiday

Employee Assistance Programme

Cycle-to-work scheme

Life assurance

Qualifications

• Experience in residential lettings or property management.
• Understanding of Right to Rent regulations.

Responsibilities

• Greet residents/guests and manage mail and enquiries.
• Schedule and conduct apartment tours and move-in handovers.
• Handle complaints and update site notices.

Skills

Customer Service

Communication

Organizational Skills

Tools

Microsoft Office

Job description

About Us

At Dandara Living, we’re proud to be one of the UK’s foremost designers, developers, and operators of large-scale Build to Rent communities. Our mission is simple: craft exceptional homes and vibrant neighbourhoods that set a new standard for rental living.

About The Point

Located in the heart of Aberdeen city centre, The Point offers stylish apartments, beautifully landscaped social areas and a wealth of on-site amenities. With shops, restaurants and excellent transport links on your doorstep, this urban development brings modern convenience and community spirit together seamlessly.

Working Pattern

• Hours: 24 per week
• Shifts: 8-hour shifts, covering a 7-day rolling rota
• Times: Either 7 am–4 pm or 10 am–7 pm
  
  

Please note, this is a fixed-term summer temp role due to being in July 2025 and to come to an end in September 2025.

What You Will Do

• First point of contact: Greet residents/guests and manage mail, parcels and general enquiries.
• Paperwork & access: Complete Right to Rent/KYC checks, issue/replace keys and maintain secure access logs.
• Viewings & moveins: Schedule and conduct apartment tours, movein handovers and amenity bookings.
• Inventories & maintenance: Prepare/update inventories, carry out inspections and log/action maintenance issues.
• Communal & parking: Keep bin stores, cycle stores, car parks, lounges and shared areas clean, safe and welcoming.
• Contractors & compliance: Coordinate contractor visits, maintain site logs and perform regular Health & Safety checks/testing.
• Complaints & communications: Handle/resolution complaints, escalate when needed, and update site notices and digital portals.
• Shift handovers & cover: Produce clear endof-shift reports and provide flexible shift cover across the team.
• Community engagement: Support resident events, surveys and socialmedia activities to build community spirit.
• Security & emergencies: Conduct security patrols, gym checks and respond to outof-hours incidents.
  
  

What You Will Have

Desired

• Experience in residential lettings, property management or a comparable customer-facing role.
• Thorough understanding of Right to Rent regulations and Tenancy Deposit Scheme requirements.
  
  

Essential

• Proficient in Microsoft Office and comfortable with booking or database systems.
• Highly organised, with exceptional attention to detail and strong prioritisation skills.
• A proactive, positive communicator who can calmly handle challenging situations.
• Genuine passion for delivering outstanding customer service and building community spirit.
  
  

What We Will Offer You

• Competitive, experience-based salary on a fixed-term contract.
• 25 days’ holiday, plus the option to purchase up to five additional days.
• Access to our Employee Assistance Programme (EAP) and 24-hour virtual medical support via Health Hero.
• Complimentary access to the Health Assured Wisdom App and My Benefits discount platform.
• Cycle-to-work scheme and employer-matched pension contributions up to 5%.
• Life assurance at three times your salary (with an option to extend).
• Generous parental leave policy and quarterly recognition awards.
  
  

Important Note

This is a fixed-term role based at The Point. We do not accept agency applications—any speculative CVs will be considered unsolicited.