Resident Manager

Get Living London; Leatherhead; On-site; GBP 28,000 - 36,000; Full time

Job summary

Get Living London is seeking a Resident Manager for The Oakgate in Leatherhead to ensure properties are presented to a high standard for viewings and kept optimally occupied.

You will work with the team to deliver a resident living experience that is positive and effortless from start to finish.

If you combine exceptional organisational skills with outstanding customer service, we'd love to hear from you.

Qualifications

• You're highly organised and thrive in a busy environment where no two days are the same.
• Experience in Build to Rent, PBSA, or residential lettings is preferred.
• Strong problem solver who focuses on customer satisfaction.
• Care about delivering a great service and improving processes.

Responsibilities

• Ensure properties are presented to a high standard for viewings and kept optimally occupied.
• Deliver a resident living experience that's positive and effortless from start to finish.
• Build relationships with clients, prospective residents and visitors alike.

Job description

Resident Manager - The Oakgate, Leatherhead

Get Living are pioneers in build-to-rent, built on a founding principle to change renting for the better. We create sustainable neighbourhoods that bring people together and help them thrive, with community at their core and on-site teams dedicated to delivering an exemplary resident experience.

Today, we have almost 4,000 homes across the UK, with neighbourhoods in Stratford (East London), Elephant Quarter, Maidenhead, Leatherhead, Manchester and Birmingham.

The Oakgate is situated in the beautiful surroundings of the Surrey Hills, 5 minutes from Leatherhead train station and approx. 10 minutes walk to Leatherhead town centre. It is one of our newest developments with 214 residential appartments. As a Resident Manager you'll work with the team to ensure properties are presented to a high standard for viewings and kept optimally occupied. You'll be responsible for delivering a resident living experience that's positive and effortless from start to finish.

If you combine exceptional organisational skills with outstanding customer service, we'd love to hear from you.

Who are you?

• You're highly organised and thrive in a busy environment where no two days are the same. You take pride in getting the detail right and enjoy building relationships with people.
• You’ll likely have experience in Build to Rent, PBSA, or residential lettings, and feel confident conducting viewings and communicating with clients, prospective residents and visitors alike.
• You're a strong problem solver who enjoys helping people, finding positive resolutions and driving customer satisfaction.
• Most importantly, you care about delivering a great service and are always looking for ways to improve how things are done.

You’ll enjoy this role if you:

• Thrive in a fast-paced, high-volume environment
• Enjoy customer interaction and building relationships
• Take pride in getting the detail right, first time
• Enjoy owning your work and seeing tasks through to completion
• Are naturally organised and enjoy keeping things running smoothly
• Believe every interaction matters and want to help create a brilliant resident experience
• Like finding better ways of working and improving processes
• Enjoy being part of a collaborative team