Resident Manager - Build to RentNew

TN United Kingdom; Maidenhead; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Resident Manager to ensure a seamless living experience for residents in a vibrant community. This role is pivotal in optimizing occupancy and maintaining property standards. You will be the face of the company, responsible for enhancing resident satisfaction and managing all aspects of the resident lifecycle. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is perfect for you. Join a forward-thinking team and make a significant impact on the community's living experience.

Qualifications

• Proficiency in Microsoft Office and industry-related systems.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Act as the primary representative for current and prospective residents.
• Drive customer satisfaction and manage resident contracting.

Skills

Microsoft Office

Yardi

RentCafe

Communication Skills

Problem-Solving

Attention to Detail

Job description

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Resident Manager - Build to RentNew, Maidenhead

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Client:

deverellsmith

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

15bea5aee8c1

Job Views:

3

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Job title:Resident Manager

Hours: 40 hours per week Tuesdays to Saturdays 9am to 6pm Sunday and Mondays off

I working with build-to-rent company that are looking for a Resident Manager to join the team.

The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.

Key Responsibilities & Accountabilities:

• Act as the primary customer-facing representative for all current and prospective residents.
• Ensure an exemplary experience from initial inquiry through move-in and during residency.
• Innovate to elevate standards, exploring opportunities for improvement.
• Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
• Achieve set targets for occupancy, revenue, and Net Promoter Scores.
• Manage resident contracting, ensuring compliance with standards, legislation
• Oversee applicant checks, screening, and commercial risk management.
• Conduct inspections to maintain property standards and report maintenance issues.
• Manage the move-out process, including deposit release.
• Participate in events and enhance resident experiences.

Qualifications & Experience:

• Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe
• Excellent written and verbal communication skills
• Confident engagement with various stakeholders
• Proactive, problem-solving attitude
• Adaptable, resilient, and able to manage pressure
• Strong attention to detail and effective task prioritization