Resident Liaison Officer - Social Housing

Howells Solutions Limited; London; On-site; GBP 35,000; Full time

Job summary

A leading main contractor in London is seeking a Resident Liaison Officer to support social housing retrofit works in Battersea. The role involves developing relationships with residents, addressing queries, and managing tenant communications. Ideal candidates will have strong communication skills and some experience in social housing projects. This full-time position offers competitive salary and a supportive work environment.

Qualifications

• Experience working on similar social housing retrofit projects is ideal but training is provided.
• Strong communication and relationship-building skills with residents and stakeholders.

Responsibilities

• Develop positive relationships with residents during refurbishment.
• Prevent and limit dissatisfaction by resolving complaints efficiently.
• Be the main contact for tenants to address their queries.

Skills

Strong communication

Relationship-building skills

Job description

Overview

Resident Liaison Officer - Social Housing Retrofit Works

Based in Battersea

Full time, permanent

£35,000 + package

Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Retrofit Works in Social Housing in Battersea.

Responsibilities

• Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes.
• Prevent and limit dissatisfaction, and resolve complaints and queries quickly and efficiently.
• Work on planned maintenance projects and Decent Homes programme experience (preferred).
• Hold a full clean driving licence with own vehicle.
• Conduct pre-entry visits and company inductions.
• Collect tenancy agreements and approval forms.
• Visit tenants in their homes and advise them on when and what work is being carried out.
• Act as the main point of contact and address problems or queries from tenants.
• Contact neighbourhood housing associations and establish working relations with them.
• Visit properties that are being refurbished with potential tenants and advise them on completion dates.
• Attend and chair tenant forum meetings to inform tenants about works being carried out.

Requirements / Qualifications

• Experience working on similar social housing retrofit projects is ideal but training is provided on the job.
• Strong communication and relationship-building skills with residents and stakeholders.

Benefits

We are a modern, forward-thinking business that believes the strengths, skills and personalities of our people are the key to the group\'s success.

How to Apply

Please apply online now, or call Meg on (phone number removed) for more information.