Resident Liaison Officer (Planned & Regeneration)

IRIS Recruitment; Ivy Chimneys; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading property services company is seeking a motivated Resident Liaison Officer to cover Epping and surrounding areas. The role involves establishing positive relationships with residents, providing administrative support, and ensuring a high standard of service delivery. The ideal candidate will have relevant experience and excellent communication skills, coupled with a commitment to customer satisfaction.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Private Medical Insurance

Life Assurance

Enhanced Maternity & Paternity Pay

Flexible Working

Cycle to Work

Volunteering Opportunity (2 days paid)

Learning & Development Opportunities

Qualifications

• Experience as a Resident Liaison Officer, ideally in social housing.
• Excellent verbal and written communication skills.
• Ability to build relationships with diverse residents.

Responsibilities

• Serve as a primary contact for residents and stakeholders.
• Address resident concerns and needs effectively.
• Provide administrative support to the project team.

Skills

Communication

Interpersonal Skills

Organization

Tools

Microsoft Office

Job description

Resident Liaison Officer
Epping
£28,000 - £33,000 per annum + Benefits
Permanent – Full Time

We are looking for a motivatedResident Liaison Officerto join our team covering Epping, Waltham Abbey, Loughton and Debden etc districts.

About the role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you’ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential.

You must hold a clean valid UK driving licence and be willing to travel from property to property.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Private Medical Insurance (Including 24hr GP)
• Life Assurance
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.