Resident Liaison Officer - Planned Maintenance

Velocity Recruitment; Marlborough; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading property services company is seeking an experienced Resident Liaison Officer to manage resident interactions during a retrofit programme covering 1,400 properties. The role offers great salary, professional development opportunities, and a supportive work environment.

Benefits

Car allowance

8% pension

Opportunities for professional development

Collaborative and supportive work environment

Qualifications

• Experience as a Resident Liaison Officer or similar role.
• Driving licence and car required.

Responsibilities

• Act as main point of contact between residents and construction team.
• Address resident concerns and maintain accurate records.
• Coordinate access for inspections and construction activities.

Skills

Communication

Problem Solving

Resident Engagement

Job description

Resident Liaison Officer - Planned Maintenance - (Cavity Wall Insulation and Air Source Heat Pump)

• Salary up to GBP33k + GBP4k car allowance
• 3-year SHDF contract - 1,400 properties
• Driving Licence and Car required!

Role

We are seeking an experienced and motivated Resident Liaison Officer (RLO) to work with one of the UK’s leading property services companies. They specialise in both planned and responsive works for Registered Social Landlords (RSLs) and pride themselves as a market leader. This Site Manager role involves working on a Social Housing Decarbonisation Fund (SHDF) retrofit programme across 1,400 properties within a 20-mile radius of Marlborough, Wiltshire. The scope of works includes cavity wall and air source heat pump installations. Our client is happy to consider candidates from relevant subcontractors.

Key Responsibilities

• Act as the main point of contact between residents and the construction team.
• Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.
• Address and resolve resident concerns and complaints promptly and professionally.
• Coordinate access to properties for inspections, repairs, and construction activities.
• Assist in organising and conducting resident meetings, forums, and events.
• Maintain accurate records of resident interactions, feedback, and resolutions.
• Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.

What’s in it for you?

• Excellent salary and package (including car allowance and 8% pension)
• Opportunities for professional development
• Collaborative and supportive work environment