Resident Liaison Officer for Major Works Programme

Axis CLC; Portsmouth; Vor Ort; GBP 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Company vehicle

Car allowance

Pension scheme

Medical scheme

Life assurance

25 days annual leave

Perkbox benefits

Wellbeing support

GP wellbeing service

Volunteer day

Zusammenfassung

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works and refurbishments across the UK. We are hiring a Resident Liaison Officer to support Guinness's Major Works Programme across Portsmouth and the South East Coast area.

You will be the main contact for residents, organise appointments, manage communications and work closely with Guinness, Site Managers and the Contracts Manager to ensure smooth delivery and high resident satisfaction.

Qualifikationen

• Experience as Resident Liaison Officer or similar in social housing.
• Excellent communication and interpersonal skills.
• Experience handling customer enquiries and complaints.
• Strong organisational and administrative skills.
• Proficient with MS Office (Outlook, Word, Excel).
• Full UK driving licence.
• Ability to work independently and with operational teams.

Aufgaben

• Be the primary contact for residents before, during and after works.
• Build positive relationships and provide clear, timely communication.
• Arrange appointments, resident consultations and property access.
• Liaise with Guinness, Site Managers and Contracts Manager on resident needs.
• Support residents with queries and complaints, resolving issues promptly.
• Maintain records of resident contact, access, feedback and requirements.
• Produce and distribute resident communications and programme updates.
• Attend resident meetings and community engagement events.

Kenntnisse

Resident liaison

Communication

Customer service

MS Office

Driving license

Organisation

Jobbeschreibung

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works and refurbishments across the UK. We are hiring a Resident Liaison Officer to support Guinness's Major Works Programme across Portsmouth and the South East Coast area.

You will be the main contact for residents, organise appointments, manage communications and work closely with Guinness, Site Managers and the Contracts Manager to ensure smooth delivery and high resident satisfaction.