Resident Liaison Officer

Build Recruitment; Stevenage; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Resident Liaison Officer for a 3-month contract in Stevenage, with potential extension. The role involves communication with residents regarding project updates, resolving issues, and ensuring high client satisfaction. Candidates must have previous RLO experience and a driving license. This role is essential for a planned maintenance refurbishment project in social housing.

Qualifications

• Must have 12 months of experience as a Resident Liaison Officer.
• Ability to drive and access to a vehicle is required.
• Good knowledge of Microsoft Office is important.

Responsibilities

• Keep residents informed about project progress.
• Serve as the primary contact point for residents and staff.
• Resolve issues and schedule appointments effectively.
• Foster positive relationships with residents.
• Maintain meticulous records adhering to company policies.

Skills

Exceptional communication

Previous experience as Resident Liaison Officer

Reliability and good timekeeping

Ability to work independently

Good computer skills

Job description

Overview

Resident Liaison Officer - Ealing

3 month temp contract with likelyhood of extension for the right candidate £18.71 Umbrella pay or £14.09 PAYE. Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Stevenage, Chelmsford and some areas in north london / Kings Cross. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Stevenage, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Stevenage, Chelmsford and some areas in north london / Kings Cross.

Responsibilities

• Keep residents informed about project progress, communicating updates and any alterations to the schedule.
• Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff.
• Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
• Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency.
• Ensure a seamless workflow with minimal disruption during the project.
• Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
• Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.

Qualifications / Skills

• Exceptional communication, people skills and the ability to work collaboratively.
• Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months.
• Reliable, good timekeeping and ability to work independently and as part of a team.
• Ambitious, innovative, and self-motivated.
• Ability to work as part of a team.
• Good computer skills and knowledge of Microsoft Office.
• Must have driving license and access to vehicle.

How to Apply

If you possess the required experience and skills, please submit your CV to the job ad today!

Contact / For further details

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (phone number removed)