Resident Liaison Officer

Randstad CPE; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading Maintenance Contractor as a Resident Liaison Officer in Peterborough for a fixed-term contract, with prospects for permanent placement. Support a team in delivering refurbishments to social housing, ensuring effective communication with tenants and managing complaints while achieving service targets.

Benefits

Car allowance

Competitive salary

Benefits package

Qualifications

• Experience in a Resident Liaison Officer role within social housing.
• Full UK driving licence.
• Excellent communicator comfortable with various communication methods.

Responsibilities

• Liaise with tenants regarding repairs and progress updates.
• Handle complaints in accordance with policy and procedures.
• Ensure targets are met within the service area.

Skills

Communication

Problem-Solving

Job description

Looking for a Resident Liaison officer to join a leading Maintenance Contractor in Cambridge areas on a Planned maintenance contract

This role is fixed term contract for 12 months with plans for a permanent role. Offering a competitive salary of £30,000 + car allowance and benefits

Working on a planned maintenance contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties
Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures.
Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and proceduresRequirements:

Previous experience in a RLO role within a similar industry, ideally Social Housing
Have a full UK driving licence commutable to Cambridge and surrounding areas
Are an excellent communicator comfortable with in person and telephone conversationsIf you are interested in this role, or would like more information please attach an updated cv and we will be in touch

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Job Info

Job Title:

Company:

Location:

Peterborough, Cambridgeshire

£30000 Per annum car allowance + benefits

Posted:

Closes:

Jul 20th 2025

Sector:

Construction

Contract:

Permanent

Hours:

Full Time

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