Resident Liaison Officer

Skilled Careers Ltd; Nottingham; On-site; GBP 1,000; Full time

Job summary

A leading company in social housing is seeking a Resident Liaison Officer for a temporary role within a significant kitchen and bathroom refurbishment project in Thurrock, Essex. This position involves engaging with tenants, coordinating project activities, and ensuring high levels of tenant satisfaction throughout the refurbishment process.

Benefits

Supportive and collaborative team environment

Experience in social housing and project management

Opportunity to impact local residents' lives

Qualifications

• Proven experience in a customer service or community liaison role.
• Exceptional interpersonal skills and confidence in communication.
• Full UK Driving License and access to a vehicle.

Responsibilities

• Facilitate clear communication between tenants and the project team.
• Coordinate contractor appointments for efficient project timelines.
• Gather and report tenant feedback, ensuring quality standards.

Skills

Communication

Problem-solving

Organizational skills

Interpersonal skills

Job description

Job Description

Job Title: Resident Liaison Officer - Kitchen & Bathroom Refurbishment Project

Location: Thurrock, Essex (with travel to scattered properties across the borough)

Pay: £18:59 per hour

Contract Type: Temporary with a chance to go Permanent

Contract Duration: Until July 25th with further work being released

Exciting Opportunity:

Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex.

About the Role:

As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process.

Key Responsibilities:

• Champion of Tenant Satisfaction:
  • Proactively engage with tenants, providing clear, concise, and empathetic communication.
  • Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns.
  • Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues.
• Project Coordination & Support:
  • Coordinate appointments and access for contractors, ensuring efficient project timelines.
  • Monitor project progress closely, ensuring quality standards are met and deadlines are achieved.
  • Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment.
• Data & Reporting:
  • Accurately gather and record tenant feedback, project progress data, and any relevant information.
  • Prepare clear and concise reports on project progress and any identified issues.
• Exceptional Customer Service:
  • Deliver outstanding customer service to all tenants, consistently exceeding expectations.
  • Build and maintain strong, positive relationships with tenants and other stakeholders.

Essential Requirements:

• Proven experience in a customer service or community liaison role, ideally within a housing or social care environment.
• Excellent communication and interpersonal skills - you're a confident communicator who can build rapport easily.
• Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment.
• A proactive and problem-solving approach with the ability to think on your feet and find solutions.
• Experience working with vulnerable groups (highly desirable).
• Knowledge of housing regulations and best practice (desirable).
• Full UK Driving License and access to your own vehicle is essential business expenses will be paid.

Benefits of Joining Our Team:

• Be part of a vital project that makes a real difference to the lives of local residents.
• Gain valuable experience in social housing and project management.
• Work with a supportive and collaborative team.

To Apply:

• Apply today!!!!!
• Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.

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