Resident Liaison Officer

Build Recruitment Limited; Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Resident Liaison Officer in Milton Keynes. This role involves maintaining communication with residents and managing schedules on a social housing refurbishment project. The candidate should possess strong communication skills, a driving license, and must have at least 12 months of relevant experience. The position offers a temp to perm contract with competitive pay.

Qualifications

• Previous experience as a Resident Liaison Officer (RLO) is essential.
• Must have a driving license and access to a vehicle.
• 12 months of relevant experience.

Responsibilities

• Keep residents informed about project progress.
• Serve as the primary contact point for residents and staff.
• Foster positive relationships with residents.

Skills

Exceptional communication skills

People skills

Computer skills and Microsoft Office knowledge

Ability to work independently

Reliability and good timekeeping

Job description

Resident Liaison Officer -Milton Keynes

Temp to perm contract£19.05 Umbrella pay or £14.09 PAYERequired to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Milton Keynes, Luton / Bedfordshire.We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Milton Keynes, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across MK and Bedfordshire.AsResident Liaison Officeryou will be working on a kitchen and bathroom refurbishment project,where you will be accountable for:

• Keep residents informed about project progress, communicating updates and any alterations to the schedule.
• Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
• Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
• Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
• Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.

The successful applicant to the role ofResident Liaison Officerwill share our professional, personable and conscientious values, and will possess the following skills / experience:

• Exceptional communication, people skills and the ability to work collaboratively
• Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months
• Reliable, Good timekeeping and ability to work independently and as part of a team
• Ambitious, innovative, and self-motivated
• Ability to work as part of a team;
• Good computer skills and knowledge of Microsoft office
• Must have driving license and access to vehicle

How to Apply:

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment:[e-mail]07879715700