Resident Liaison Officer

Build Recruitment Limited; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading recruitment agency is seeking a dedicated Resident Liaison Officer for a planned maintenance project in Kingston upon Thames. The role involves booking appointments, handling resident complaints, and facilitating communication between the site team, residents, and clients. The ideal candidate has previous experience in a similar role and strong communication skills. A competitive salary and support for career growth are offered.

Benefits

Competitive salary

Qualifications

• Previous experience as a Resident Liaison Officer on planned maintenance projects.
• Ability to work independently and as part of a team.
• Ambitious, innovative, and self-motivated.

Responsibilities

• Booking appointments and managing schedules.
• Handling resident complaints and issues professionally.
• Facilitating communication between stakeholders.

Skills

Exceptional communication skills

IT proficiency

Strong interpersonal skills

Job description

Resident Liaison Officer -Kingston upon Thames

Up to 33k car or car allowance

We are currently seeking a dedicatedResident Liaison Officerto work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Kingston Upon Thames. Based on site inKingston you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment decarbonisation projectso knowledge of this will be useful.

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence

If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we’d love to hear from you. Please contactLucy Van der Guchtat Build Recruitment 07879715700, or [e-mail] more information.