Resident Liaison Officer

Ackerman Pierce; England; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local council is seeking a skilled Resident Liaison Officer to manage communications between residents and project teams during major work projects in Havering. The ideal candidate should possess excellent customer care skills and a strong ability to communicate effectively with a variety of stakeholders. This role supports residents through potentially disruptive work, ensuring their needs are addressed while maintaining project standards.

Qualifications

• Experience as a Resident Liaison Officer or similar role.
• Ability to communicate effectively with residents and various stakeholders.
• Experience handling sensitive situations, particularly with disrupted residents.

Responsibilities

• Act as the primary liaison between residents and project teams.
• Coordinate with technical staff and contractors.
• Ensure compliance with project standards and specifications.
• Engage with tenants to facilitate access for work.
• Collaborate with relevant teams for project success.

Skills

Customer care

Communication

Project coordination

Job description

Resident Liaison Officer

Salary: £23- £26 / Hour

Job type: Day to Day Cover

Location: Havering

Are you an experienced Resident Liaison Officer? Have you previously supported any major works programmes? My client is looking for someone who has excellent customer care and the ability to communicate with residents and a range of property and professional advisers efficiently and effectively. The council are looking for someone who can connect with residents and handle the situation with care, as it can be a disruptive time for them.

Main Duties

• To be the principal co-ordinating link with residents on major work projects.
• To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties.
• Ensuring work is undertaken in accordance with agreed briefs, specifications, and quality standards.
• Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works.
• Work with the Project Managers, Tenancy Management Team, and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme.

If you have the desired skills, and this role sounds like something you would enjoy then apply today! The managers understand the stress of the role and are keen to support you to become the best you can be, while offering a strong rate of pay!