Resident Liaison Officer

CBW Staffing Solutions; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading Social Housing contractor in Hertfordshire is seeking an experienced Resident Liaison Officer. The role involves being the primary contact for residents, managing communications, addressing concerns, and collaborating with project teams. Ideal candidates will have a customer-facing background, strong communication skills, and experience in a community engagement role. Competitive salary and benefits are offered, along with career development opportunities.

Benefits

Competitive salary and benefits package

Opportunity to work on high-profile projects

Supportive and collaborative working environment

Career development opportunities

Qualifications

• Previous experience in a customer-facing, community engagement, or liaison role.
• Experience within construction or housing preferred.
• Full driving licence and access to a vehicle is advantageous.

Responsibilities

• Serve as the main point of contact for residents, tenants, and local stakeholders.
• Communicate project updates, schedules, and any potential disruptions.
• Respond to and resolve resident concerns, escalating where necessary.
• Conduct site visits to monitor community impact.

Skills

Customer-facing experience

Excellent communication skills

Interpersonal skills

Organisational skills

Diplomatic handling of issues

Job description

Resident Liaison Officer - Hertfordshire - Social Housing Contractor - Up to £45,000 per annum

CBW are currently representing a leading Social Housing contractor as they recruit for an experienced Resident Liaison Officer to join their growing team in Hertfordshire!

About the Role :

Our client, a leading construction and housing company, is seeking a proactive and professional Resident Liaison Officer to support ongoing projects across Hertfordshire. You will act as the primary point of contact for residents, ensuring clear communication, addressing queries, and maintaining positive relationships throughout the project lifecycle. This is an exciting opportunity to work with well-established teams on high-profile developments.

Key Responsibilities :

• Serve as the main point of contact for residents, tenants, and local stakeholders.
• Communicate project updates, schedules, and any potential disruptions clearly and professionally.
• Respond to and resolve resident concerns, escalating where necessary.
• Conduct site visits to monitor community impact and support compliance with agreed standards.
• Collaborate with project teams, contractors, and local authorities to ensure smooth project delivery.
• Maintain accurate records of all resident interactions and communications.

Requirements :

• Previous experience in a customer-facing, community engagement, or liaison role; experience within construction or housing is preferred.
• Excellent communication and interpersonal skills, with the ability to handle sensitive issues diplomatically.
• Strong organisational skills with the ability to manage multiple sites and stakeholders.
• Full driving licence and access to a vehicle is advantageous.

Benefits :

• Competitive salary and benefits package.
• Opportunity to work on high-profile construction and housing projects.
• Supportive and collaborative working environment.
• Career development opportunities within the construction sector.

How to Apply :

If you are a confident and approachable professional with experience in resident engagement and want to be part of a dynamic team, please send your CV to [e-mail] for immediate consideration.