Resident Liaison Officer

Ameresco Ltd; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ameresco Ltd is seeking a dedicated Resident Liaison Officer to act as a key link between residents and the project team during a social housing retrofit project. The successful candidate will possess strong interpersonal skills and a commitment to community engagement, playing a vital role in ensuring resident satisfaction throughout the project. Ideal applicants will have experience in community relations, a solid understanding of housing policies, and be able to navigate complex social dynamics effectively.

Qualifications

• Experience in community engagement, resident relations, or social services.
• Experience with marginalized communities and their unique needs.
• Knowledge of housing policy and regulations.

Responsibilities

• Serve as the main point of contact between residents and the project team.
• Communicate project updates and address resident concerns.
• Organize community engagement activities and facilitate access to support.

Skills

Interpersonal skills

Communication

Empathy

Problem-solving

Conflict resolution

Cultural sensitivity

Education

Certification in social work or related fields

Training in community engagement

Tools

Microsoft Office Suite

Social media platforms

Job description

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Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe.

At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers.

Ameresco is looking for a new Resident Liaison Officer.This role plays a vital role as the primary point of contact between residents, community stakeholders, and the project team in a social housing retrofit project. Responsibilities include communicating project updates, addressing resident concerns, organizing community engagement activities, and facilitating access to support services. This role requires strong interpersonal skills, empathy, cultural sensitivity, and the ability to effectively navigate complex social dynamics to ensure resident satisfaction and well-being throughout the retrofitting process.

This role will suit someone with previous experience in community engagement, resident relations, social services, or a related field. Ideally they will have experience specifically within social housing projects or community development initiatives is highly desirable.

Demonstrated experience working directly with diverse populations, including marginalized or vulnerable communities, and understanding their unique needs and challenges.

Experience in conflict resolution, crisis management, or mediation may be beneficial, as Resident Liaison Officers often encounter situations requiring these skills

Excellent communication skills, both verbal and written, with the ability to convey information clearly and empathetically to residents from diverse backgrounds.

Strong interpersonal skills, including active listening, empathy, and cultural sensitivity, to build rapport and trust with residents, to deliver excellent customer service.

Attention to detail and problem-solving skills to understand and address resident concerns, complaints, and conflicts effectively, often in high-pressure or emotionally charged situations.

Organizational and time management skills to schedule appointments and record status/action, help with coordinating community events and meetings, while managing multiple tasks and priorities.

Efficient, positive and proactive, both on an individual basis and working with the team to reach solutions.

Proficiency in relevant software tools for communication, project management, documentation, and data management, such as Microsoft Office suite, email, and social media platforms.

Additional Qualifications:

Knowledge of housing policy, legislation, and regulations governing social housing programs and tenant rights, particularly within the jurisdiction where the project is located.

Familiarity with best practices in community engagement, participatory decision-making, and conflict resolution techniques, as well as an understanding of trauma-informed care principles.

Basic knowledge of retrofit activities.

Certification or training in community engagement, conflict resolution, social work, or related fields can enhance qualifications and demonstrate a commitment to professional development.

Personal Attributes
The successful candidate will be enthusiastic, confident and have a flexible approach to work. They will be customer focused, passionate about energy efficiency and renewable energy. They should be able to demonstrate good organisational skills including the ability to multi-task, prioritise work under pressure and complete within deadlines.

All Applicants must have the legal right to work in the UK.