Resident Liaison Apprentice

PiLON Ltd; London; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a motivated Resident Liaison Apprentice to join their operational site team. This role offers a fantastic opportunity for individuals looking to start their careers in a supportive environment. You will gain hands-on experience in social housing refurbishment projects, assisting with resident communication and project coordination. The company values diversity and is committed to creating a welcoming workplace. If you're eager to learn and make a meaningful impact, this is the perfect opportunity for you to grow and develop your skills while contributing to important community projects.

Benefits

23 days of holiday per year

Up to £2,000 reward for successful recommendations

Significant savings on daily shopping

Friendly colleagues and team socials

Supportive culture

Trained Mental Health First Aiders support

Annual training budget

Qualifications

• Willingness to complete a Level 2 Customer Service Practitioner apprenticeship.
• Strong written and verbal communication skills are essential.

Responsibilities

• Support Resident Liaison Officers with resident communication and project delivery.
• Maintain accurate records of all communication and interactions with residents.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Team Collaboration

Education

GCSE in English

GCSE in Maths

Level 2 Customer Service Practitioner apprenticeship

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Location: Lydden Road, Earlesfield, London

Employment Type: Full-time, fixed term 15-month contract with potential to become permanent

Salary: £28,810 per annum

Car allowance and fuel card are also offered.

Job Overview:

We are seeking an enthusiastic and motivated Resident Liaison Apprentice to join our operational site team. This is a fantastic opportunity for anyone looking for a change of career or for someone keen to start their journey and secure a role in a friendly team.

PiLON will sponsor your apprenticeship and provide development pathways, while in return we expect you to support our customers and operational teams. This is a fantastic opportunity for someone who is keen to start a career and gain hands-on experience while contributing to the smooth delivery of our social housing refurbishment projects.

Being a key part of the team, you will learn about social housing refurbishment projects, how to handle resident communication, resolve enquiries and support the Resident Liaison Officers in successfully coordinating ongoing projects.

Main Objectives of the Apprentice role:

• Provide support to the Resident Liaison Officers and site teams with resident communication, while ensuring smooth project delivery.
• Communicate effectively with residents via phone and email to provide works updates, handle enquiries and resolve issues in a friendly and professional manner.
• Help schedule resident appointments and follow-ups, ensuring they are well-informed of upcoming works or visits.
• Maintain accurate records of all communication and interactions with residents, ensuring data is entered correctly into internal systems.
• Support the team in managing and resolving complaints, escalating any issues that require higher-level attention.
• Assist in gathering resident feedback after works are completed and help the team analyse this data to improve services.
• Ensure that all relevant project information is distributed to residents in a timely and clear manner.
• Work closely with all team members and other departments to ensure residents receive seamless and consistent service throughout the duration of their refurbishment.
• Support in preparing regular updates for residents including letters, newsletters or other communication materials.

Do you have what it takes?

• Willingness to complete a Level 2 Customer Service Practitioner apprenticeship and develop new skills.
• GCSE (or equivalent) in English and Maths, with a strong interest in customer service and project administration.
• Strong written and verbal communication skills, with the ability to provide a pleasant, positive experience to a diverse range of residents.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks effectively and handle change of priorities.
• Good problem-solving skills and the ability to stay calm under pressure.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems.
• Ability to work well within a team and collaborate across departments to achieve project goals.

Desirable Skills:

• Any prior experience in customer service such as retail or hospitality, administration or community engagement is an advantage.
• A valid UK driving licence and access to own vehicle constitute an advantage.

Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer:

• 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service).
• Up to £2,000 reward for successful recommendations as part of our referral scheme.
• Significant savings on daily shopping through our benefits portal.
• A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year.
• A supportive culture and a great team with exceptional talent and experience.
• Trained Mental Health First Aiders support.
• Annual training budget so you can focus on your personal and professional development and much more.

About us:

At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.

If you share our values, are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations and you'll work with a team that has a strong sense of pride, accomplishment and motivation.

Specialising in planned maintenance and refurbishments within the dynamic social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!