Resident Liaison and Project Coordinator

Babergh District Council and Mid Suffolk District Council; Ipswich; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Babergh and Mid Suffolk District Councils are seeking a Resident Liaison and Project Coordinator to support housing projects. This role requires customer-oriented skills and experience in project administration. Successful candidates will engage with residents, manage project timelines, and ensure high-quality service delivery. Join a council committed to making a positive impact in local communities with flexible working opportunities.

Benefits

Generous leave entitlement

Local Government Pension Scheme

Wellbeing Support Programme

Employee Assist Programme

Health Care Options

Learning and development opportunities

Qualifications

• Experience of assisting in project management.
• Experience in customer/resident liaison processes.
• Full driving licence and access to a car.

Responsibilities

• Provide proactive programme and project administration support.
• Manage customer/resident liaison across projects.
• Ensure complaints and customer dissatisfaction are addressed.

Skills

Project management

Customer liaison

Administration

Proactivity

Education

NVQ 3/ONC or equivalent

Job description

• Babergh and Mid Suffolk District Councils - Great Wenham, Suffolk CO7 6PS
• £30,559 - £35,235 per annum (pro rata for part time)
• Full Time, 37 hours per week
• Fixed Term or Secondment for 24 months

Full time, part time and job share opportunities will be considered.

What we are looking for

We are looking for a Resident Liaison and Project Coordinator to join us in the Property Assets and Compliance Team within our Housing Directorate.

To be successful, you will share our values , commitment, and motivation to make a difference for our residents, clients, and communities.

About the role

Reporting to the Business Services Manager you will deliver a highly effective, customer-centric, and innovative business support function.

You will:

• provide proactive programme and project administration support to the Project Manager for the Housing Capital Project
• provide effective support for the everyday running of programmes and projects, in accordance with the project management framework
• set up, undertake, and manage the customer/resident liaison across multiple programmes / projects
• attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered
• be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed
• oversee programmes and project timetables, including communicating with team members to maintain key milestones
• raise and process work orders/purchase orders, process invoices, including variation requests

About you

You will possess an NVQ 3/ONC level or equivalent knowledge gained through experience.

You will:

• have experience of assisting in project managing work projects and investment programmes
• have experience in the customer/resident liaison process in relation to setting up, undertaking and managing
• be pro-active at all times, with a flexible, pragmatic approach to supporting and guiding staff and colleagues
• need to have a full driving licence and access to a car to conduct home visits

About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Programme.
• Employee Assist Programme.
• Health Care Options.

For more information, please visit our Employee Benefits page .

Our ways of working

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

Please read the Job Description and Person Specification (pdf) before applying for this job opportunity.

If you wish to discuss the hybrid working approach for this role, or for an informal discussion, please contact Amanda Ward by either calling 01449 724809 or emailing [e-mail] .

Closing date: 5pm, 3 July 2025.

When applying, please ensure:

• that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
• your statement indicates how you meet each of the criteria in the Person Profile' section of the Job Description/Person Specification.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.