Resident Liaison and Energy Advisor

Fairhive Homes; Aylesbury; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Health Cash plan

Flexible working

Job summary

Fairhive Homes is seeking a Resident Liaison and Energy Advisor in Aylesbury for a full-time, permanent, hybrid role. You'll visit residents, explain energy efficiency measures and support them through improvements. You will build relationships, provide practical sustainability guidance, and work with residents, suppliers and contractors to ensure high-quality engagement.

DBS check required. Hours: 37 per week; Salary: £35,844 per annum.

Qualifications

• Educated to A level or equivalent with relevant technical knowledge.
• Strong communication, organisation and problem-solving skills are essential.
• Comfortable working independently and prioritising tasks.

Responsibilities

• Visit residents regularly across the operating area.
• Explain energy efficiency measures and sustainability features installed in homes.
• Support residents through improvement works and engagements with contractors.
• Build positive relationships with residents and colleagues to ensure high engagement.
• Provide practical environmental and sustainability advice and raise awareness.

Skills

Communication

Organisation

Problem-solving

Independent working

Driving licence

Education

A level or equivalent

Job description

Resident Liaison and Energy Advisor

Salary: £35,844 per annum

Location: Aylesbury - Hybrid, with regular visits to residents' homes and other sites across our operating area

Contract: Permanent

Hours: Full time, 37 hours per week

About the role

• As our Resident Liaison and Energy Advisor, you'll play an important role in helping residents feel comfortable, informed and supported as energy efficiency and sustainability improvements are made to their homes.
• You'll regularly visit residents' properties and other sites across our operating area, alongside office and home-based working.
• You'll support residents throughout improvement works, explaining new energy efficiency measures and helping them understand the equipment and sustainable features installed in their homes.
• Building positive relationships will be at the heart of the role.
• You’ll provide practical environmental and sustainability advice, raise awareness of energy-related measures and work closely with residents, colleagues, suppliers and contractors to ensure a high standard of resident engagement.

About You

• We’re looking for someone educated to A level or equivalent, with relevant technical knowledge and strong communication, organisation and problem-solving skills.
• You’ll be comfortable working independently, managing your priorities and providing practical support and advice to residents.
• A full driving licence is essential for this role, and you’ll need to be comfortable travelling regularly to residents’ homes and sites.
• Some attendance at resident meetings and occasional evening working may also be required.
• The role is subject to a Basic DBS check.
• For more information, please refer to the attached job description.

About us

At Fairhive Homes, we’re driven by a simple yet powerful vision: "Homes for Living, Communities for Life". This isn't just what we do; it's what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'

We believe that a strong community starts with quality housing, and we're here to make that vision a reality.

For more information, please refer to the attached job description.

Benefits

• In this role, you'll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
• At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
• We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
• You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you

We're focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we're looking for.

We are really proud of our initiatives to become an employer of choice, whether it's coming along to one of our Menopause Café's, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee means you'll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

The closing date for applications will be 4th December but we might close it early