Resident Liaison & Access Coordinator

Fawkes & Reece (North); Sheffield; On-site; GBP 19,000 - 23,000; Full time

Job summary

Fawkes & Reece (North) in Sheffield is seeking a Tenant Liaison Officer to support works on site. You will provide clear communications to residents, act as the main contact, and help coordinate access to keep works on schedule.

The role requires driving licence and own transport, plus previous experience in similar roles. You will need strong customer service and IT skills to maintain accurate records and resolve issues efficiently.

Qualifications

• Valid driving licence and own transport.
• Experience in tenant liaison or similar housing/construction roles.
• Good IT skills and customer service orientation.

Responsibilities

• Communicate clearly with residents about works scope and progress.
• Act as primary contact for residents, handling enquiries empathetically.
• Coordinate access arrangements to ensure works run on schedule.
• Resolve access or resident issues promptly, escalating when needed.
• Record communications and access details for project documentation.

Skills

Driving Licence

Own Transport

Previous Experience

Job description

Fawkes & Reece (North) in Sheffield is seeking a Tenant Liaison Officer to support works on site. You will provide clear communications to residents, act as the main contact, and help coordinate access to keep works on schedule.

The role requires driving licence and own transport, plus previous experience in similar roles. You will need strong customer service and IT skills to maintain accurate records and resolve issues efficiently.