Resident Host

Deverell Smith Recruitment Ltd; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency in Liverpool seeks a Resident Host to be the friendly face for residents and visitors. This role involves managing enquiries, conducting property tours, and organizing community events. Ideal candidates possess exceptional people skills and a strong commitment to maintaining high service standards. This is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• You're naturally charming, courteous, and well-presented.
• You thrive in a fast-paced environment and can juggle multiple tasks efficiently.
• You're comfortable working varied hours on flexible shift patterns.
• You approach every enquiry with a 'can do' attitude.
• You're committed to exceeding expectations and maintaining the highest service standards.

Responsibilities

• Welcome residents and visitors as they arrive and depart.
• Handle all day-to-day enquiries with charm and professionalism.
• Conduct apartment tours and manage leasing enquiries.
• Build lasting relationships and help organise community events.
• Coordinate repairs and manage bookings for communal spaces.

Skills

Exceptional people skills

Highly organised

Flexible

Solution-focused

Standards-driven

Job description

Overview

Resident Host - Liverpool
Location: Liverpool
We're looking for an exceptional Resident Host to join our front-of-house team in Liverpool! As the first point of contact for our residents and visitors, you'll play a crucial role in creating a welcoming, home-like atmosphere from the moment people arrive.

Responsibilities

• Welcome & Host - Be the friendly face greeting residents and visitors as they arrive and depart, ensuring everyone feels at home
• Customer Service Excellence - Handle all day-to-day enquiries from maintenance requests to parcel deliveries with charm and professionalism
• Property Management - Conduct apartment tours, manage leasing enquiries, and maintain communal spaces to the highest standards
• Community Building - Actively engage with residents to build lasting relationships and help organise community events
• Operations Support - Coordinate repairs, manage bookings for communal spaces, handle guest access arrangements, and oversee move-in/move-out processes
• Managing reception and communal workspace areas
• Conducting property tours and handling leasing enquiries
• Coordinating maintenance requests and contractor arrangements
• Processing parcel deliveries and secure mail distribution
• Monitoring gym and communal areas for safety and proper use
• Maintaining accurate records on CRM systems
• Supporting emergency procedures and health & safety protocols
• Organising and assisting with resident events

Qualifications

• Exceptional people skills - You're naturally charming, courteous, and well-presented
• Highly organised - You thrive in a fast-paced environment and can juggle multiple tasks efficiently
• Flexible - You're comfortable working varied hours on flexible shift patterns
• Solution-focused - You approach every enquiry with a "can do" attitude
• Standards-driven - You're committed to exceeding expectations and maintaining the highest service standards

This is a fantastic opportunity for someone passionate about hospitality and community building to make a real impact in a dynamic, high-volume environment.