Resident Host

deverellsmith; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Liverpool is seeking a Resident Host to create a welcoming atmosphere for residents and visitors. The role involves greeting guests, managing property operations, and building community relationships. Ideal candidates should possess excellent people skills, be highly organised, and comfortable working flexible hours. This position offers the chance to make a significant impact in a vibrant environment.

Qualifications

• Exceptional people skills are essential for greeting residents effectively.
• Must be highly organised and capable of managing multiple tasks.
• Flexibility to work varied hours is required.

Responsibilities

• Manage reception and communal workspace areas efficiently.
• Conduct property tours and address leasing enquiries promptly.
• Coordinate maintenance requests and handle contractor arrangements.

Skills

Exceptional people skills

Highly organised

Flexible

Solution-focused

Standards-driven

Job description

Overview

Resident Host - Liverpool
Location: Liverpool
We're looking for an exceptional Resident Host to join our front-of-house team in Liverpool! As the first point of contact for our residents and visitors, you'll play a crucial role in creating a welcoming, home-like atmosphere from the moment people arrive.

What You'll Do

• Welcome & Host - Be the friendly face greeting residents and visitors as they arrive and depart, ensuring everyone feels at home
• Customer Service Excellence - Handle all day-to-day enquiries from maintenance requests to parcel deliveries with charm and professionalism
• Property Management - Conduct apartment tours, manage leasing enquiries, and maintain communal spaces to the highest standards
• Community Building - Actively engage with residents to build lasting relationships and help organise community events
• Operations Support - Coordinate repairs, manage bookings for communal spaces, handle guest access arrangements, and oversee move-in/move-out processes

What We\'re Looking For

• Exceptional people skills - You\'re naturally charming, courteous, and well-presented
• Highly organised - You thrive in a fast-paced environment and can juggle multiple tasks efficiently
• Flexible - You\'re comfortable working varied hours on flexible shift patterns
• Solution-focused - You approach every enquiry with a "can do" attitude
• Standards-driven - You\'re committed to exceeding expectations and maintaining the highest service standards

Key Responsibilities

• Managing reception and communal workspace areas
• Conducting property tours and handling leasing enquiries
• Coordinating maintenance requests and contractor arrangements
• Processing parcel deliveries and secure mail distribution
• Monitoring gym and communal areas for safety and proper use
• Maintaining accurate records on CRM systems
• Supporting emergency procedures and health & safety protocols
• Organising and assisting with resident events

This is a fantastic opportunity for someone passionate about hospitality and community building to make a real impact in a dynamic, high-volume environment.