Resident Engagement Officer

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Resident Engagement Officer to join their Customer Experience Team. This role focuses on engaging residents and ensuring the success of the Engagement Framework. The ideal candidate will possess strong communication and customer care skills, and will be dedicated to creating a positive impact in the community.

Benefits

Up to 29 days’ annual leave plus bank holidays

Flexible working arrangements

Training and development opportunities

Employee Assistance Programme

Access to Local Government Pension Scheme

Childcare Vouchers and staff discount

Health benefits, including free eye tests

Free parking

Qualifications

• Experience in community engagement and providing opportunities.
• Ability to communicate complex issues simply.
• Willingness to work outside normal hours when necessary.

Responsibilities

• Engage residents in the work of SCH.
• Ensure successful delivery of the Engagement Framework.
• Collaborate effectively with stakeholders.

Skills

Communication

Customer Care

Stakeholder Engagement

Empathy

Job description

Job title: Resident Engagement Officer

Team: Customer Experience Team

Fixed term for 12 months (secondments considered for internal applicants)

We are looking for an experienced Resident Engagement Officer to join our dedicated team.Engaging our residents in the work of SCH is at the heart of everything we do and underpins all elements of our Delivery Plan.The Engagement Framework provides innovative ways for resident to engage with us and you will play a central part of ensuring the Framework is successfully delivered. Work in the Customer Experience Team is fast-paced but rewarding. To be successful in this role you will:

• Have experience of working in communities to provide a wide range of engagement opportunities.
• Have the ability to work effectively with all stakeholders.
• Have excellent verbal and written communication skills
• Be empathetic and able to deal with customers in a sensitive and appropriate manner in a demanding environment.
• Display excellent customer care skills with the ability to communicate complex issues clearly and simply.
• Show willingness and ability to work outside ‘normal’ working hours when necessary.

In return, you will have the opportunity to help shape the development of the resident engagement function and be part of a wider, forward thinking, value-driven Customer Experience Team.

We also offer:

• Up to 29 days’ annual leave plus bank holidays
• Flexible working, including flexi leave up to 24 days per year and hybrid working arrangements
• The opportunity to buy up to 10 days’ additional leave per year
• Great opportunities for training and development
• Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service
• Access to the Local Government Pension Scheme
• Childcare Vouchers and a staff discount card
• A number of health benefits, including occupational health support and free eye tests
• Free parking at our head office

For an informal discussion about this post, please contact Sophie Ashford, Engagement Manager, on 0121 717 1480.

Interview and assessment date:TBC

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Attached documents
Job Description and Person Specification