Resident Engagement Coordinator

Broadland Housing Association; Norwich; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A community-focused housing organization in Norwich seeks a passionate individual for tenant engagement. The role involves managing engagement activities, supporting community involvement, and requires strong communication skills. The ideal candidate is detail-oriented with project management experience, and proficiency in Microsoft Office. Join a team that values your contributions and offers a hybrid working model.

Benefits

Enhanced annual leave

Generous contributory pension scheme

Health cash plan

Utilities allowance

Employee Assistance Programme

Volunteering and personal days

Qualifications

• Experience in event or project management with a track record of successful community engagement.
• Strong written and verbal communication skills.
• Ownership of a vehicle for travel in Norfolk.

Responsibilities

• Deliver and monitor tenant engagement activities.
• Support colleagues in championing resident involvement.
• Provide clear performance information on engagement.
• Utilize social media to connect with residents.
• Drive improvements in engagement with evidence of impact.

Skills

Event or project management

Detail-oriented

Analytical skills

Confident communicator

Proficiency in Microsoft Office

Job description

Overview

Are you passionate about empowering people and building stronger communities? At Broadland Housing Association, you'll play a vital role in ensuring our residents' voices are heard and acted upon. Join a team that values your ideas, supports your growth, and celebrates your achievements.

Responsibilities

• Delivering and monitoring tenant engagement activities and their impact
• Supporting colleagues to champion resident involvement
• Providing clear performance information on engagement
• Using social media and other channels to connect with residents
• Challenging and driving improvements in engagement, with evidence of impact

Requirements

• You\'ll have experience in event or project management, with a track record of successful resident or community engagement.
• You're detail-oriented, analytical, and a confident communicator - both written and verbal.
• Proficiency in Microsoft Office is essential.
• A driving licence and access to your own vehicle is required, as travel throughout Norfolk will be part of the role.

We welcome applications from candidates who share our values and are committed to making a difference.

Why Join Us?

• Purposeful Work: Shape the way we connect with residents and deliver engagement activities that inspire positive change.
• Hybrid Flexibility: Enjoy a healthy work-life balance with our agile hybrid working model - typically 60% home, 40% office.
• Award-Winning Culture: We\'re proud to be one of the top 25 housing organisations to work for in the UK and feature in the top 50 companies in the East of England.
• Inclusive & Supportive: As a Disability Confident and Mindful Employer, we\'re committed to equality, diversity, and staff wellbeing.
• Development Opportunities: Access ongoing training, personal development, and clear progression pathways.
• Brilliant Benefits:
• Enhanced annual leave (including your birthday off!)
• Generous contributory pension scheme
• Health cash plan and wellness perks
• Utilities allowance for home working
• Volunteering and personal days
• Employee Assistance Programme