Resident Electrical and Maintenance Engineer

Royal Mail; Wolverhampton; Hybrid; GBP 43,000; Full time

Job summary

A leading facilities management company in Wolverhampton is seeking a skilled Electrical Lead Engineer to perform maintenance across multiple sites. The ideal candidate will have strong expertise in electrical systems, hold relevant certifications, and possess excellent communication skills. The role offers a competitive salary and benefits, including overtime and annual leave.

Benefits

22.5 days annual leave plus bank holidays

Standby allowance

Overtime rates for calls

Qualifications

• Must hold an Electrical certification such as the 18th Edition.
• Possess full electrical City & Guilds qualifications, including 2382 and 2391.
• Demonstrated experience in planned maintenance of electrical and mechanical systems.
• Skilled in fault finding and diagnosis.

Responsibilities

• Diagnose faults and deliver expert advice to customers.
• Perform plumbing tasks including replacing taps and sinks.
• Manage delivery of planned and corrective maintenance.
• Liaise with customer representatives to ensure satisfaction.

Skills

Fault diagnosis

Electrical certification (18th Edition)

Planning and maintenance

Communication skills

Problem-solving

Education

Electrical City & Guilds qualifications (2382 and 2391)

Job description

Overview

Carry out maintenance of electrical systems across a variety of commercial sites. Promote a strong safety culture and build professional relationships with customers and colleagues while delivering high-quality work on time and within cost targets.

Responsibilities

• Diagnose faults and provide expert advice to customers, particularly on equipment like roller shutter doors and dock levellers.
• Perform basic plumbing tasks, including replacing taps, sinks, cistern flush units, and heating elements.
• Apply technical knowledge and personal judgement to deliver high-quality work that meets cost and time targets.
• As a Lead Engineer, provide clear technical guidance to colleagues and customers to help resolve issues efficiently.
• Manage the delivery of both planned and corrective maintenance in line with contract performance standards.
• Liaise daily with customer representatives to ensure all requirements are met and expectations exceeded.
• Ensure all relevant paperwork is completed accurately and in accordance with approved procedures.
• Promote a strong safety culture by setting a positive example for colleagues and customers.
• Build and maintain strong customer relationships, representing Royal Mail Property & Facilities Solutions professionally at all times.

Flexibility and Requirements

Flexibility is key — you'll be working across multiple sites within a defined area, and a company vehicle will be provided to support travel. Excellent communication and strong organisational skills are essential to manage workload and ensure smooth project delivery.

• Must hold an Electrical certification such as the 18th Edition.
• Possess full electrical City & Guilds qualifications, including 2382 and 2391 (Testing & Inspection).
• Demonstrated experience in planned maintenance of electrical and mechanical systems.
• Skilled in fault finding and diagnosis with the ability to advise others across various systems.
• Strong communication skills, capable of explaining technical issues clearly to customers.
• Confident in analysing and resolving complex electrical system challenges.
• Ideally trained and certified in IPAF and MEWP and comfortable working at heights.
• Proven experience working with customers in a commercial environment.
• Hold a valid UK driving licence (preferably with no endorsements), as travel across sites is required.
• Computer literacy skills are an advantage.

About Royal Mail Property & Facilities Solutions

Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estate portfolios in Europe, with over 2,600 sites. We pride ourselves on high standards of technical assurance and customer service, supporting Royal Mail in delivering to 29 million addresses nationwide, six days a week. Our core delivery pillars are Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services.

Royal Mail Property & Facilities Solutions employs 3,000 employees and is owned by Royal Mail Group Ltd.

Salary, Benefits and Contract

Salary: £42,756.19 per annum plus standby allowance (~£290 per week on rota) with appropriate overtime rates for calls. 22.5 days annual leave rising to 25 after 5 years plus bank holidays. Contract: Permanent, full-time 37.50 hours per week (excluding meal breaks). Typical hours are 08:00–16:00, Monday to Friday, with flexibility required. An out-of-hours on-call rota of 1 in 5 weeks is required to cover a wider area.

Role Focus

We are looking for someone with strong technical expertise in electrical systems, mechanical power, control wiring, and electrical installation testing and inspection. In this role, you will take the lead on a variety of facilities management systems, with a primary focus on electrical maintenance.