Resident contact centre advisor ref 1579614

Essential Employment; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A staffing agency in the UK is looking for an individual to handle customer queries professionally via phone and email. This full-time temporary position requires strong communication skills and the ability to manage cases effectively. Interested candidates should apply via CV or email. Pre-employment checks may be required.

Responsibilities

• Handle customer queries via telephone and email with professionalism and empathy.
• Accurately record and manage cases using internal systems and spreadsheets.
• Proactively drive queries and workstreams forward to resolution.
• Communicate clearly and effectively, ensuring every interaction is led with understanding and care.
• Collaborate with internal teams and external partners for seamless service delivery.

Job description

Key Responsibilities:

1. Handle customer queries via telephone and email with professionalism and empathy.
2. Accurately record and manage cases using internal systems and spreadsheets.
3. Proactively drive queries and workstreams forward, often through to resolution.
4. Communicate clearly and effectively, ensuring every interaction is led with understanding and care.
5. Collaborate with internal teams and external partners to ensure seamless service delivery.

Additional Details:

• This is a full-time role on a temporary contract basis.
• Interested candidates should apply on our website with their CV or email it to [e-mail] quoting the reference number.
• Essential Employment acts as an Employment Business and is an Equal Opportunities Employer.
• Pre-employment checks including references may be required.
• Due to high volume, not all unsuccessful applications will receive responses, but successful candidates will be contacted by phone.
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